Question about Ashley Furniture Sander DuraBlend Reclining Sofa With Power

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My Ashley Furniture Electric Recliner is stuck in the full open position. There is definitely power to the recliner, so I don't know what the problem is. Has anyone had the same issue??

I have had this problem in the past, and was able to reset the recliner by unplugging it from the wall for several days. At this point, this reset is not working. I don't really want to bring in a repairman if there is a simple fix. Please Help!!

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