Question about Creative Labs Zen V MP3 Player

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My zen v isn't charging via usb cable or being recognized on laptop

I plugged in my zen v for the first time and it did start charging for a bit, then when the zen v turned on it said firmware problem, after a while it just went dead and now i cant charge it or turn it on, what should i do now?

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Re: my zen v isn't charging via usb cable or being recognized on laptop - Creative Labs Zen V MP3 Player MP3 & Digital Media...

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Posted on Dec 17, 2007

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I think my zen has a viruses and it won't turn on

charge the zen via usb data cable by connecting it to the computer dont charge through plug switch

Feb 06, 2010 | Creative Labs Zen Micro MP3 Player

1 Answer

Creative Zen won't charge or be regonized by my computer.

I have a Zen Vision: M and often have the same problem if it is completely discharged and not used for a couple of weeks.
When I plug it into my laptop I get a message saying 'This USB device has malfunctioned and is not recognized" (or something like that) and the unit will not power on. However, if I leave it attached for about an hour it eventually comes to life.

Do you have a wall charger, or do you only charge bu USB from your PC?

My advice would be:
- Attach it via USB to your PC
- Leave is for 1-2 hours and (hopefully) is should come back to life.

If not, try a different USB cable - I used to use the standard USB cable that came with my Zen Vision: M to charge (and sync) with my PC, but recently my PC does not recognize the device when using this, so I switched to a different USB cable (the one that came with my Sony Ericsson phone) and now it works first time, every time.

Sep 17, 2009 | Creative Labs Zen Digital Media Player

2 Answers

ZVM won't charge

Usually this problem is due to the firmware. If you upgrade the firmware to version 1.62.02, this problem usually will disappear. The older firmwares have problems in recognizing the battery and allowing the battery to power the unit.

Here is what you'll need to do to save your Zen: you will need a charger for the operation. I recommend buying a brand new charger from the Creative Labs website or a used one here, instead of getting an aftermarket one off Ebay. Aftermarket ones tend to cause problems or fail to work altogether.

Plug in the wall charger and USB cable at the same time. Your Zen should power on when connected the charger. Once it is powered on, connect the USB cable to your computer.

If your Zen does not power on when connected to the charger, your unit is dead and its time to replace it or get the motherboard replaced via one of the Repair services offered on this website.
Download the firmware to your PC, then reboot your PC and connect the Zen via USB cable. Open the firmware icon to begin the download.


If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.

Oct 02, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen V Plus not charging and not recognized by windows

Turn off CPU, Unplug Power cable, And all usb devices, let it sit for about 20mins. Plug it all back in. Turn on the CPU! Also make sure if your device requires "DRIVERS" or if you have a CD download and install that before anything.

Aug 18, 2008 | Creative Labs Zen Micro MP3 Player

3 Answers

Zen V Plus Drive not recognized and won't charge

Try going to the control panel - hardware and delete
the Zen [ make sure your Zen is unpluged ] once delete
plug your Zen back in and see if this does the trick


Aug 01, 2008 | Creative Labs Zen V MP3 Player

1 Answer

Computer stopped recognizing USB cord from Zen sleek photo

The first problem is probably a software incompatibility between Creative's software and Windows Media Player version 11. The second problem is possibly a need to replace the battery. 3rd party batteries are about 20 dollars now.

May 28, 2008 | Creative Labs Zen Sleek Photo MP3 Player

2 Answers

Computer doesn't recognize Zen V

replace usb cable that comes with it with new one.or check connector of your mp3

Mar 01, 2008 | Creative Labs Zen V MP3 Player

1 Answer

Vision M not recognized

I'm having the exact same problem. My zen is 'charging' but isn't detected anywhere on my pc and I'd leave it charging for days but nothing happens. I've tried different usb ports, reinstalling the software several times but nothing. I recently reinstalled Windows and with my new pc my Zen cannot work on it for some reason?! I put previous files from my old pc onto my Zen hoping that I could transfer them onto my new Windows pc but I fear I've lost the data on my Zen completely. Arggh, any suggestions guys? Please..x

Feb 29, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Creative ZEN Vision M

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize

If that doesn't fix it try the USB cable

Screen Doesn’t come on anymore

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Feb 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

6 Answers

Creative zen v problems-frozen

I Recently bought a Zen, and it works great. The only problem I found was that it freezes itself from time to time, and the best solution to this problem is on the bottom of your Zen, there is a very small Reset hole. With a needle or a toothpick, gently stick it in, and push lightly. This will allow the Zen to unfreeze, and return back into it's regular mode. All your files will be saved, and kept on to the Zen, so you don't need to worry about losing any of your files.

Any additional help, I'll be glad to answer!


Dec 04, 2007 | Creative Labs Zen V MP3 Player

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