Question about Epson AcuLaser C900 Printer

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Epson C900 print shifted down page -

I used to print out from MS Image composer on A4 size paper setting. Previously, the C900 did not complain and printing was ok. Only recently after leaving 1.5 inches blank from the top A4 paper, it starts to print the images and the rest falls off the end of the page and it tells me that incorrect paper size has been used. I have not changed anything software driver or hardware, which leaves me puzzled. I have tried changing paper size , offset setting it does not help much as in felix case. I am using XP. I have reinstalled the drvier on another laptop and it has the same behaviour and error. Please advise and thanks in advance.

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  • Alexthecrate Dec 22, 2007

    Hi der

    Interesting problem. I have the same problem and have no idea what is wrong. I have chased all though the settings trying everything but no joy.

  • Boddger Feb 22, 2008

    Recently installed MS XP. Print starts 35mm down A4 and the rest drops off bottom of page.

  • tungoon Mar 19, 2008

    I sort of have to same problem although not with MS image composer. The printer I installed hasn't been used for about a year and a half, but before there was no problems, but when I install it now the printer test page is shifted down almost 10cm. I have tried just about every combination of settings there is with no luck. However when I change the settings to print black instead of color the page is only shifted about 5cm down. Printing in black got rid of the incorrect paper size message for the test page, but when I tried to print a document with 2 pages from Word the first page came out with the 5cm offset and the second page came out with 14cm offset and the incorrect paper size message came once more.

    Has a solution for this problem been posted somewhere?

  • Anonymous Jul 16, 2008

    the same prpblem. it always left blank at the top of the paper.

  • tselyc Nov 16, 2008

    I've exactly the same problem. Paper jam almost everytime print the first page and sometime it can print but every page shifted down about 10cm. Anyway to repair it? Warranty has expired, worth to call maintenance?

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OK after messing about with the drivers I got it to work. I downloaded a driver from Epson singapore and it made no difference. So, I re used the driver from Epson UK and hey presto the thing works again. Why? Good question. Maybe the people in Epson have no idea either.
So, I suggest deleting the driver rebooting the system and reinstalling it. I hope you get it working.

Posted on Dec 22, 2007

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Hi chara

chara i have delayed to respond to your question because i wanted to simulate your situation. To say the least i have setup my machines to the dimensions you have mentioned but i still get good prints with obviously that final message that "incorrect paper size"

pass more details on 1. ms image version 2. printer settings (reset all to default) 3. ms image printer properties settings.

i have a feeling that this problem come from ms image end

Posted on Dec 20, 2007

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