Question about Dyson DC28 Animal Bagless Upright Vacuum

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Dyson dc28 selector pad won't light up and can't adjust height

The selector pad to adjust for flooring height is not working - no light and no height adjustment. Is there anything that I can do or is this a bigger issue to be resolved by Dyson repair?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 107 Answers

SOURCE: dyson DC14 bare floor adjustment knob not working

Clutch is broken needs a new clutch.

Posted on Dec 08, 2008

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  • 83 Answers

SOURCE: how do i adjust the brush height on my dyson dc15

The brushbar pivots, you can't manually set the height of it. It moves along with the contour of the carpet or floor that you are vacuuming.

Posted on Jul 30, 2009

Dysonteam
  • 167 Answers

SOURCE: scratching my floors. Where is the nearest repair shop for Dyson

Hi its Darran at Dyson.

Please call our Helpline on 1866MYDYSON so that one of our advisors can assist you.

Kind regards
Darran
Dyson Customer Liaison

Posted on Apr 15, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: the bare floor button on my dyson dc28 animal does

    Hi there,

    Sorry to hear you're having difficulties with your DC28. The problem you're experiencing sounds unusual - it's probably best if you get in touch with us directly so one of our experts can run through some simple troubleshooting checks over the phone with you. You can call us free on 1866MYDYSON, or email your details to us at askdysonUS@dyson.com. We look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Aug 01, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: We have a Dyson DC28.

      Hi there,

      I'm sorry to hear you're having difficulties with your DC28. It's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible. If a repair is necessary, this should be covered by our 5-year warranty, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

      You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

      Kind regards,

      Jack
      Dyson Online Customer Support

      Posted on Sep 28, 2011

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      The light means something is wrong. It would be best to have it serviced at a qualified repair facility

      Mar 12, 2015 | Dyson DC28

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      How do I adjust height for carpet brush on DC28 Dyson animal?


      Hi Laura, it's Jack at Dyson

      DC28's selector pad (located by the red on/off switch) allows you to select the correct height setting for the particular flooring you're cleaning. Patented Dyson Airmuscle technology will then raise or lower the rotating brush bar within the cleaner head to the correct level for optimum performance, or shut it off for cleaning bare floors or delicate rugs.

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      I hope this helps, but if you have any further questions or if you're having difficulty with your DC28, you're welcome to get in touch directly. You can reach our experts by emailing askdysonUS@dyson.com

      Mar 01, 2015 | Dyson Vacuums

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      When i run the vac the light flashes


      Hi Chris, it's Jack at Dyson.

      Your DC28's selector pad and/or on/off switch will flash to let you know if there's an issue with the vacuum. This could mean that something is jamming the brush bar, or that the vacuum is set to the wrong height for the type of flooring you're cleaning.

      To check the cleaner head for any obstructions, and to remove any threads, hair or other debris from the brush bar, please follow the steps shown in our video guide:


      This should resolve the issue, but if your machine continues to flash, please contact us directly so we can talk you through some further troubleshooting checks. You can reach our experts by calling 1-866-693-9766 (US), or 1-877-397-6622 (CA).

      Oct 03, 2014 | Dyson DC28 Animal Upright Vacuum New DC 28...

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      The white carpet height button flashes


      Hi there, it's Jack at Dyson.

      DC28's carpet height buttons will flash to let you know if you have the carpet height set too low for effective cleaning. Raising the brush bar to the next available height on the selector pad should resolve this.

      If you find it continues to flash, it would be worth checking the cleaner head to ensure there are no obstructions. It's also a good idea to remove any threads or hair from around the brush bar:

      If you'd like further advice from our experts after giving this a try, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

      Jul 17, 2014 | Dyson DC28 Animal Bagless Upright Vacuum

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      White carpet height button flashes


      Hi, it's Jack at Dyson.

      DC28's carpet height buttons will flash to let you know if you have the carpet height set too low for effective cleaning. Raising the brush bar to the next available height on the selector pad should resolve this.

      If you find it continues to flash, it would be worth checking the cleaner head to ensure there are no obstructions. It's also a good idea to remove any threads or hair from around the brush bar:

      If you'd like further advice from our experts after giving this a try, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

      Jul 17, 2014 | Dyson DC28 Animal Bagless Upright Vacuum

      1 Answer

      White carpet height buttons flash


      Hi there, it's Jack at Dyson.

      DC28's carpet height buttons will flash to let you know if you have the carpet height set too low for effective cleaning. Raising the brush bar to the next available height on the selector pad should resolve this.

      If you'd like further advice from our experts after giving this a try, please give us a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

      Jul 17, 2014 | Dyson DC28 Animal HEPA Bagless Upright...

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      Can't adjust from floor setting to carpet setting


      The carpet / floor selector moves a rod which adjusts the clutch, Your model is over 10 years old, it may need a new belt, clutch rubber pad or just need adjusted. If you don't know how to perform these services take your vacuum to your local Riccar dealer for service. It's the least expensive way to keep it working properly for many years.

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      Dyson dc28 selector pad won't light up and can't adjust height


      Hi there, it's Jack at Dyson.

      I'm sorry to hear you're having difficulty with your DC28. It's worth following the steps shown in our video guide above - the on/off switch should flash to indicate if there's a problem, but the video guide will help you check the cleaner head and brush bar for any obstructions. Make sure the brush bar is clear of any threads or hair.

      If you find you do need some additional advice after you've given this a try, please email askdysonUS@dyson.com with your full contact details and the serial number of your machine. If a repair is needed, our experts will be able to confirm if this is covered under the machine's 5-year warranty.

      Best wishes,

      Jack
      Dyson Online Customer Support
      www.dyson.com

      Nov 19, 2013 | Dyson DC28 Animal Upright Vacuum New DC 28...

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      Height adjustment plate carpet


      There is not a height adjustment plate on the vacuum. There is a bottom plate which is the part that glides across the floor. It has three plastic screws which you turn with a large screwdrive or a coin to remove the bottom plate.

      Sep 17, 2013 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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      How do I access the servo motor?


      I have the same/similar problem. I disassembled the vacuum and discovered that it was not actually the servo motor itself. The problem on mine was little a little sensor.

      The motor that raises and lower the height adjustment obviously need to stop when it reaches the highest setting (or the lowest setting) so that it doesn't over-adjust itself outside of the normal range (example an elevator in a building must stop trying to go down when it reaches the lowest floor, and must stop trying to go up when it reaches the highest floor.) In the vacuum there is a little slider and a pair of sensors that 'tells' the vacuum when it hits the bottom or top height. The sensor in mine had gotten mashed up and was not working anymore. Unfortunately the position it was in when it got mashed was all the way up, and worse, because it had been triggered to tell the vacuum that it had reached its highest point, it disable the adjustment motor from making further adjustments.

      So I bought a new sensor part ($15) (US) but since Electrolux didn't actually stock them, it took almost three months to arrive. Unfortunately for me, I have since forgotten where all the little pieces and parts came from. I am trying to find a repair manual to help me reassemble it properly, and I'll remain cautiously optimistic about this.

      Hope this helps you with some insight in your problems possible diagnosis and resolution.

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