Question about Whirlpool LHW0050PQ Front Load Washer

1 Answer

Wont spin with clothes. Terrible Vibration

The whirlpool repairman said we need a new control unit. $535. installed? I was able to download a trouble shooting quide from another site and I dont think this will fix our problem. It passes all the tests but will not spin with clothes in it. empty it spins great. Is there something on this machine that detects vibration or out of balance conditions? Do the support pylons wear out or need to be replaced? they work like little pistons while the machine is spinning. Can they be beefed up?

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  • 8 more comments 
  • Vtrike Oct 12, 2007

    Mike,



        Am I ever glad you found my post.  This has been one of the most frustrating consumer problems we have endured.  The dealer we purchased it from have basically ignored us. And I have spent so much time on the phone with whirlpool  with no results that I have given up.  First of all, I am on this computer Thursday nights Thur Sunday night.  So that is when I can get back to you. When I get home tonight I will try some of the tests ( If I can do it with out disturbing the neighbors.) of course it cures the problem I will probably be thrown a party after the noise this machine has caused. 



    The support springs, are they visible from the top with the cover removed?? I don't remember seeing them. 



    Thanks Again I will get back tomorrow night after I check out your suggestions. Vern

  • Vtrike Oct 12, 2007

    I just called my wife, she went into look at the washer and couldnt see any springs on top but I will double check when I get home. ( How many people have their washer with the cover off.)

  • Vtrike Oct 12, 2007

    Here is the link to the model http://www.fixya.com/support/p54508-whir...  It is a compact 24 inch,  I beleive the reason he thought it needed a module was because he couldnt get it to preform the tests. However after I found the repair instructions on another site. It said to reset the connectors as this was a major source of problems.  After I did this I could preform all of the tests and it functioned fine. 



    the machine is two years old . We complained of vibration from day one.  Since this was the only one the tech ( at that time ) had ever seen he was going to wait and compare our vibration to others like it and get back to us. He never did and the dealer has no record of this arrangement so we are on our own.  The vibration has gotten worse so that we have to spin on a very low setting .  If I can get it posted on you tube i will provide a link..



    by the way the machine sits on a cement floor. 



    Thanks again Vern. 



    There have been a lot of complaints on this machine, one person with a better attitude than mine lists a pro of this machine as being able to meet new people in Laundromats.

  • Vtrike Oct 13, 2007

    Ok, Mike,



     thanks for the imput.  I found my file, you will find this interesting.  Model # LHW0050PQ 0  Serial CAR3107220 delivered 1-24-05 first service invoice 1-25-05 customer request "tub makes rattling noise, gets louder."  Service performed washer vibrates on spin, check with tech line."  And that's the last we heard from him. 



    I hope you understand that I will be taking undue risk by trying to adjust the legs with it on high spin.   Your right, no springs, the interesting thing is their are two spots on top of the tub where a spring could be attached.  If i don't get help from whirlpool I may have to manufacture a top mount. Do the ones you see have just two or four. 



    You are also correct, I didn't find any evidence of looseness between the tub and outside. 



    Here is some thing i found which may help.  If I put moderate pressure from the top downward on the top, the front, sides and rear.  It really dives when i do the rear like their is almost no resistance from the shocks.  I don't know if the rears are worse then the front or that the rubber mount for the door is helping support it. 



    I took a video today.  You can see the right elbow vibrate and fall off and the dispenser door vibrate out. 



    At least we can use it .  I am the hero at home because when the repairman left it wasn't working at all.



     



    I will check on the legs tomorrow.  have a nice weekend .



    thanks again.  Vern

  • Vtrike Oct 13, 2007

    Hey Mike,  Here is something else for you to repair.  I just noticed my post.  It is actually Oct 12 7;53 PM where I am.



    Vern.

  • Vtrike Oct 13, 2007

    Mike,



    Just about to get off work and got to thinking Which is the right front leg?? As viewed from the front?



    Vern

  • Vtrike Oct 19, 2007

    Mike,



     I clicked on almost solved because I didn't want Whirlpool to think we were satisfied with this machine.  But thanks to the service manual I found and you We are now able to use the machine.  Hopefully no more laundramats for us.  The leg leveling really helped.  We can now spin it on low to medium without bodily injury.  And I dont think it is going to improve any with out parts replacement. By the way make sure you watch the drain that comes from the dispenser mine was rubbing on a bracket on the tub, Chafing pretty bad.  Also if you have a service call from some poor soul that purchased the matching dryer and they complain about wrinkling and slow drying, they are absolutely right. It is terrible. It was designed to be slow drying however the sales people and tech line havent read the manual. 



        Thanks again for the help.  Here is our web site www.WeTrikeIt.com  and our email rvtrikeconversions@earthlink.net let us know where you live . You never know where we are going to be on our rides and we would sure like to treat you to dinner. Before you and the manual we had a $700 ornament just sitting there irrating us  and the opportunity to spend $500 more on it. And it was obvious we werent going to get any help from whirlpool.  Now we are using it .  Take care
    Vern

  • stephanie towse Jun 23, 2008

    my washer wont spin it will wash but wen time to spin fp comes up on display where timer is tryd to empty pump but it wont open can u help

  • stephanie towse Jun 23, 2008

    my whirlpool digital washer will not spin i tryd to check pump but carnt get that off wen its redy to spin or rince fp comes up on front where the timer is please could you help thanks

  • Eddie555 Mar 18, 2009

    My machine shakes so violently when it spins that it seems like it is going to come apart. The limiting rods beneath the drum seem like a cheap way that the manufacturer tried to control the drum from getting too out of control, but mostliy the rods serve as a way for the unit to make a huge amount of noise as the brackets bang against it as the drum turns and shakes. Another post said something about how the top of the drum seems like it should have had supports from above, but thee is nothing. I will try adding a bar across and 4 springs attached to it in order to control the shaking.

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  • 290 Answers

I don't like to second guess another tech that has looked at machine when if I haven't but I will try to answer a few things. The machine senses out of balance condition by monitoring the current draw of the motor, the more weight on one side, the more the amp draw fluctuates. The motor works hard raising the weight of the load up one side but doesn't work at all as the load pulls itself down the other side. The support pylons you see are shocks. They don't actually hold any weight. The weight is supported by springs at top of the machine. They do wear out but unless there is oil puddling under them this isn't likely to be your problem. As to your problem See if you can move the basket up and down inside the tub. Put your fingers at the bottom of the opening between tub and basket, pick up on the top of the basket with your other hand. You shouldn't feel the gap at the bottom get wider as you pick up. Also listen while machine runs in slow spin. Do you hear a clicking or popping sound as it turns? These things indicate a worn bearing or cracked basket support which will cause excessive vibration and out of balance condition. If this is the problem, the parts(basket and tub) should still be covered under warranty but you will have to pay labor. Usually about $200. Hope this helps. Post back to let me know what you found.

Posted on Oct 08, 2007

  • 4 more comments 
  • Michael  Lindley
    Michael Lindley Oct 11, 2007

    Just wanted to follow up on your washer problem and see if you found out anything.



    Thanks/Mike

  • Michael  Lindley
    Michael Lindley Oct 12, 2007

    Yes you can see the springs at the top. They extend from the upper frame down to the tub in the center, one on each side.



    I am assuming from your post that the machine is a DUET and that it is probably 3-4 years old and the vibration is something that has recently started.



    If the machine senses a out of balance condition it will attempt to resort the load several times, then if unable to correct itself, it will shut down and flash ob.



    If it is the smaller SPORT model without the digital display, it flashes the indicator lights in a certain formation which I can't remember off the top of my head.



    The only reason I can think of it might need a control board for a vibration problem is if it were actually out of balance and not shutting down. This is possible but I doubt it very much.
    If you can, please give me the exact model number and a little history of your problem and I will see if we can figure out what is goin on. Vibration complaints are common on front load washers and range from very simple fixes to rebuilding the machine to having to go under the house and brace up the floor.



    Thanks/Mike 

  • Michael  Lindley
    Michael Lindley Oct 12, 2007

    Yes, yes. A lot of vibration complaints on these.  And you were right and I was wrong. It does not have springs holding it up on these models. That's what I get for assuming something.



    By the time you get this post you will have found out there probably is no movement in the bearing. So let me start over and try to redeem myself.



    This machine will vibrate more than most front loaders because it doesn't have springs holding it up but it should be tolerable if you have it on concrete.  



    The very first thing to check is the jam nuts on the leveling legs. Make sure they are all tight. This is the most common problem, especially if it has been mounted on a pedestal. Just being on a pedestal will increase the noise level a lot.



    Next you want to readjust the right front leg. This is the only one that should have to be adjusted at installation if the floor is level but it is almost never done properly. Loosen the jam nut on it and screw the leg in just enough to take the weight off of it.



    Now screw it back down with your fingers until it is just on the floor. -- this is where most installers quit but there is another step.



    Put a load of clothes in it and let them get wet and tumbled then put into a spin cycle. When it gets into high speed spin start screwing the leg down, you should notice the vibration get better as you screw it down. If you keep going it will start to get worse again as too much of the weight is transferred. Get it to where it runs it's smoothest and tighten the jam nut.



    This procedure solves most of the calls I have for this problem. I will try to find out the latest and greatest information that has been put out on these machines today and check back tonight if I find out anything else.



    Mike



     



     



     

  • Michael  Lindley
    Michael Lindley Oct 13, 2007

    I hope you understand that a vibration problem is about the hardest thing to diagnose from long distance. Please bear with me.



    The most common things that contribute to vibration are



    Weak floor. You are on concrete, so that isn't a problem.



    Shipping bolts not removed. You can move the tub, so that isn't the problem. I don't think there is a styrofoam block or shipping bracket under the front of the tub that is supposed to come out, but check your installation manual to be sure.



    Leveling legs and jam nuts not adjusted properly, allowing too much movement in cabinet.  You will double check this.



    Basket or bearing damaged or out of balance. The machine is smooth when it is empty, so this should be ok.



    The support mechanism is too stiff causing to much of the tub movement to be transferred to the cabinet. This would be your shocks. I think they are ok, but if I were going to replace something, that's where I would start.



     



    Let me explain why I say they may be too stiff, when you are thinking they are too weak.



    If you have ever rode in a car with worn out shocks on a rough road you know it will bounce you from top to bottom of the car. Large slower movements. If you drive over the same road in a car with no shocks or springs, it is harder and quicker bounces, more of a vibration then a bounce.



    If your machine has weak shocks, the elbow would have bounced off the machine, you describe it as vibrating off.



     



    You should be able to push the rear of the machine down fairly easily and it come back into position. You should also be able to push the front down and it come back up. I haven't had to change any of them on your machine so I dont know if the front is different from the rear. The counterweight on the front is heavier, so they may be. I will try to find out.



    First check the leveling legs as I said, this is still the most likely problem, then we will work from there.



    I would not try to build a mount and add springs, the cabinet is not built for it and I don't think you will have to re-engineer the washer anyway. The most common mistake made when diagnosing a problem is trying to overcomplicate it and overlooking the simple things.



    Thanks/Mike

  • Michael  Lindley
    Michael Lindley Oct 13, 2007

    Yes, as you are looking at it, your right.

  • Michael  Lindley
    Michael Lindley Oct 17, 2007

    I found an owners manual and service manual on your machine today. Make absolutely sure that the transport bars have been removed. This is step 3 in the installation instructions.



    Thanks/Mike

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