The whirlpool repairman said we need a new control unit. $535. installed? I was able to download a trouble shooting quide from another site and I dont think this will fix our problem. It passes all the tests but will not spin with clothes in it. empty it spins great. Is there something on this machine that detects vibration or out of balance conditions? Do the support pylons wear out or need to be replaced? they work like little pistons while the machine is spinning. Can they be beefed up?
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Re: Wont spin with clothes. Terrible Vibration
I don't like to second guess another tech that has looked at machine when if I haven't but I will try to answer a few things.
The machine senses out of balance condition by monitoring the current draw of the motor, the more weight on one side, the more the amp draw fluctuates. The motor works hard raising the weight of the load up one side but doesn't work at all as the load pulls itself down the other side.
The support pylons you see are shocks. They don't actually hold any weight. The weight is supported by springs at top of the machine. They do wear out but unless there is oil puddling under them this isn't likely to be your problem.
As to your problem
See if you can move the basket up and down inside the tub. Put your fingers at the bottom of the opening between tub and basket, pick up on the top of the basket with your other hand. You shouldn't feel the gap at the bottom get wider as you pick up.
Also listen while machine runs in slow spin. Do you hear a clicking or popping sound as it turns? These things indicate a worn bearing or cracked basket support which will cause excessive vibration and out of balance condition.
If this is the problem, the parts(basket and tub) should still be covered under warranty but you will have to pay labor. Usually about $200.
Hope this helps. Post back to let me know what you found.
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F/11Serial Communication Error Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)Check the Drive system for any worn or failed componentsCheck MCUCheck CCUCheck MotorCheck Wire Harness
My wife loved the Whirlpool Duet washing machine when she first got it, but now I think she would be happy to push it off of a cliff. We haven't even had it 2 years and about once a week it stops working in mid cycle. It beeps, flashes F11 error code, stays locked and there is no way to unlock it to get the wet clothes out. We have tried unplugging it to reset it. Sometimes this method works but sometimes it doesn't and when that happens, the wet clothes are stuck inside the machine...sometimes overnight. We've called the repairman a couple of times ($50 a pop) to unlock the door and get it started again. The repairman told me this is an extremely common problem with the Whirlpool Duets. Some of the computer units must have been faulty. It's hit or miss for those of you who are thinking about purchasing this and the problems usually start after the first year or two.
TIP: If your machine displays this error code and it is within the time period of your warranty, get the CCU replaced ASAP. Don't let Whirlpool stall while your warranty runs out. You should have a 1 or 2 year warranty which covers electronics.
We have to buy a new door lock and have the CCU replaced. The problem is that the new part is not guaranteed...not even for one day so if we get another faulty unit, we'll have the same problems again after a year of use.
Starting to see these fault codes pop up in these otherwise fine machines. The F/11 code is just a generic code generated when there’s a communications error between the two main control boards in the washer. These two boards are the Motor Control Unit (MCU) and the Central Control Unit (CCU).
A common problem is the wiring harness jiggling loose; remove and reseat it and that usually fixes it. If not, then you’re looking at spending some money on control boards. Yes, I said boards, plural. The really sucky part is that there’s no way to definitively and conclusively prove which board, the MCU or the CCU, is at fault so, unfortunately, that only leaves trial and error.
you do not need a repairman! Buy the correct part from appliancepartspros.com-they are very helpful (I checked the part number on the BOSCH website first). The aprt cost me $48 and some cents. I (being a professional woman, = not a repairwoman!) changed the unit in less than 45 minutes. See my other posts for the procedure.
After charging me $275 to change the water pump, the repairman said I needed a new computer board for another $160. I went & bought a new washer - this time a regular top loader mechanical washer with no computer. The repairman said computerized washers & front loaders in particular have lots of problems. He said top loader Whirlpools have the least problems.
(I know this is an old question, but its probably a common question for new owners - including me a couple of weeks ago...)
Power the unit back on, press the spin speed button and it will select the "drain and spin" cycle. Pressing the spin speed button again will select different spin speeds as well as just "drain".
Something you might try instead of medium spin speed is to turn on "SpinSense". To turn this on (and off), press and hold the "Stain Cycle" button for 3 seconds while any wash program is in process.
What SpinSense does is measure the imbalance by doing a very slow spin before cranking the spin speed up (and measuring how constant the very low spin speed is). If the balance is out too much, it will stop, let the clothes drop, and then try another slow spin. It will try this over and over many times until the balance is decent. Then it will let it rip. It makes a huge difference, but it can spend a lot of time getting a good balance some times.
SpinSense also seems to be able to detect if the machine is shaking terribly, shut the spin down and try again.
Our LG 2688 is on our 1st floor (wooden floor). Without SpinSense, the vibration was terrible and with it, it is tolerable.
For some reason we typically get less vibration with "Extra High" spin speed compared to "High" so that is another option you might try.