Question about Samsung Galaxy Tab Tablet PC

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Battery will not charge

Device doesn't recognize usb connected to port and will not power up to charge

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  • mary
    mary Nov 25, 2013

    :) I'm new to the forum. So I'm probably repeating myself.



    Thanks for your reply, Kent. The USB and wall charger (Samsung) was not the issue, although charging from a power strip may have been. I understand from readings online that low voltage output (< 2.5, laptop or third-party adapter)is a common problem resulting in failed software power management.



    Anyway, Samsung CRM is very good and walked me through a diagnostic and power cycling.

    GIVEN: OEM USB cord and wall adapter

    SYMPTOMS: dark screen or intermittent battery charge indicator; tablet does not respond to "hard reset" (HOLD PWR + VOL button 10 sec. RELEASE PWR, hold VOL 10 sec.) which launches SYSTEM RECOVERY MENU; battery completely discharged, insufficient power ON or OFF.

    ACTION:

    1. Disconnect USB power supply. Wait 60 sec.

    2. Re-connect USB cord, plug wall adapter in wall socket for 1 hour (approx. 20% charge up)

    3. Disconnect USB power supply. "Hard reset."

    4. SYSTEM RECOVERY MENU display: Press the Volume Up or Down button to select "wipe data/factory reset", and then press the Power button to make your selection.

    Press the Volume Up or Down button to select "Yes - delete all user data" (Factory Settings), and then press the Power button to make your selection.

    When the reset is complete, press the volume Up or Down button to select "reboot system now", and then press the Power button to make your selection.

    5. Power OFF tablet.

    6. Re-connect USB cord and supply. Charge 3 - 4 hours.

    ##

    Tablet turned on promptly at 100% charge. Over the next couple of days, repeat Steps 5,6 when battery indicator is no less than 15%. This cycling re-sets software baseline (min. operating level).

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Silly question but have you tried a different charger maybe the plug is worn hopefully not on the tab

Posted on Nov 23, 2013

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