Question about Brother MultiFunction Center MFC-440CN All-In-One InkJet Printer

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Fax problem My 440-cn would not pick up a dial tone, receive a fax or send a fax. When I press hook button, there is a click but not tone and another click when hook button is pressed again. Caller ID no more works. I have a VOIP network with vonage. I used to have a VOIP with another network. My fax worked perfectly then over the VOIP using my single phone number. This problem started since I changed. The current phone line is connected from VOIP modem to line in phone port on 440-cn and then another line from ext phone port on 440-cn to external phone. Phone works perfectly but fax machine itself would not pick up dial tone. Dial tone detection on fax machine is on. Off position does not make a difference. I have tried using fax only mode, TAD and manual modes without success. I don't have a distictive ringing service. I obtained seperate dedicated fax line from line 2 port of VOIP modem without any change in problem. Called brother, said if machine cannot pick up dial tone then connection from modem to machine is the problem. Makes sense, but external phone works perfectly. When I obtained dedicated line, there is a dial tone when I connect a phone directly to the VOIP modem or through the phone ports (line in and ext phone ports)of the machine. Vonage swears that their fax service works like normal phone line and should be received by any fax machine. What do I do next.

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If the wall jack has a dial tone, disconnect the telephone line from the telephone and connect it to the jack on the FAX/MFC labeled LINE. Make sure the line cord is connected from the jack on the FAX/MFC labeled LINE directly to the wall jack. Press the Hook or Speaker Phone key or pick up the external telephone handset and listen for a dial tone.If there is still no dial tone, your machine may require service.
Click the link below to spot the nearest service center....
http://www.brother.ca/en/customer_care/service_centers.asp

Posted on Oct 11, 2007

  • eagle338
    eagle338 Oct 11, 2007

    Please let me know if it has worked...

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

Posted on Oct 08, 2007

  • John Goodman Oct 10, 2007

    Did you check on any of what I wrote before rating my answer - and if so could you please give me that information? I can't help you further without it.

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1 Answer

How do i set my fax machine to recieve and send faxes


Dear
Connect the telephone line to the LINE socket of the fax machine and a telephone receiver unit to the EXT socket of the fax machine.

To send a fax, put the document on the platen glass (face downward) or face upward in case of ADF.
press on hook dial, (here the dial tone on machines speaker)
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Hi there!



For you to send a fax with the Brother Fax you can try these steps:

1. First make sure that you have a dial tone by lifting the handset or just by pressing the hook/speakerphone button. Once you have verified you have a dial tone press the hook button again to return to the main screen or hang up the handset. LCD should display the date & time



If you don't have a dial tone make sure that the telephone line cord is connected on the fax machine's Line jack. If you don't have a dial tone still, connect it to another working outlet. If you don't have a dial tone still, connect a working telephone on the wall jack to see if you'll get a dial tone. If you get a dial tone on the regular phone then problem is either with the line cord or the fax machine.



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I have a Brother 775 intelli fax machine. I can't send a fax. After loading the document, when I go to push in the fax number, the numbers do not register. I unplugged the machine from the power and the...


Hi there!


For you to send a fax with the Brother Fax 775 you can try these steps:


1. First make sure that you have a dial tone by lifting the handset or just by pressing the hook button. Once you have verified you have a dial tone press the hook button again to return to the main screen or hang up the handset. LCD should display the date & time


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2. Once you have the date & time on the LCD screen, Load the document that you want to send on the automatic document feeder which is directly above the LCD screen.


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hello
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Lexmark 7350 all in one


Before you begin


To pinpoint the cause of the issue, please record answers to the following questions:

Can a fax be sent or received?
Can a fax be sent, but not received?
Has the fax function ever worked in the past?

Any error messages may also help to narrow down the cause of the issues.

Print out the following:

- a settings list to view the current fax settings
- a receive log if there are issues receiving faxes
- a send log if there are issues sending faxes
- an activity log if faxes cannot be sent or received.
Initial checks
If the fax option has worked in the past and does not do so now, check that the same connection is being used and that it still works.
Check to see if any configuration settings have been changed that could have affected the fax settings.

Faxes cannot be sent/received:
If you are using a digital line, you need an analog card, an ISDN adapter, or an ADSL filter in order to send faxes.
If a PBX is being used, an ISDN Adapter/ADSL filter will not be used as these are supplied within the system. (A PBX is normally used within a company to share a small number of public lines among a large number of private ones to save on cost.) For instructions on configuring the X6100 Series machine with a PBX, see How and When to Use the PBX Option.
Check the phone line (without the printer):
Test the line by connecting a phone directly into the phone port.
Check for a dialing tone.
If you cannot hear a dialing tone, try another phone cable. Once you can hear a dialing tone, you know that the phone port is live and working.
Make sure the RJ11 cable is not damaged.
Check that the printer is accessing the dialing tone correctly:
Press the Options button on the operator panel five times until ON HOOK DIAL is displayed.
Press Select. You should hear a dialing tone.
If you can't hear a dial tone, make sure that the speaker volume is set to High. (Go to Fax, press Options eight times until SPEAKER VOLUME is displayed, then use the plus or minus buttons to change the setting to HIGH. Press Select.)
If there is still no dial tone, unplug the power cable and the phone lead, then plug them back in and try again.

Faxes can be sent but not received:
Connect the Lexmark All-in-One directly to the phone port. IMPORTANT: Do NOT connect any phones to the EXT port.
Make sure the Fax receive mode is set to answer the fax after 3 rings. (Press the Fax button on the operator panel and then press Options three times until ANSWER FAX WHEN is displayed. Change the settings using the - or + buttons as appropriate.)

Faxes can be received but not sent:
Make sure that Country Code is set correctly:
Press the Fax button on the operator panel and then press Options 15 times until Advanced is displayed.
Press Select.
Press Options 13 times and then press the + or - button until the right country is displayed.
Press Select.

IMPORTANT! These tests must be carried out with NO EXTENSIONS, i.e. phones or answering machines, connected to the EXT port on the All-In-One.

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