Question about Dell OptiPlex GX620 PC Desktop

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Alert! heatsink not connected and system halted

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Well YEAH! the cpu has overheated because the heatsink and/or fan over the cpu has to keep it cool. if it overheats(easily done), your system will stop and it won;t start if the fan does not spin. fix the fan/heatsink. it possilby could have killed the cpu too? not sure.

Posted on Apr 21, 2014

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Posted on Jan 02, 2017

  • 2 Answers

SOURCE: Alert chipset heat sink not detected system halted error message

This is a relatively common problem in the Dimension 4600c. The small, fan-less heatsink for the Northbridge chip (a memory/video-to-cpu communications chip) is held down by a spring, which is anchored by two small wire loops soldered to the motherboard at locations marked "HS2". The spring completes an electrical circuit between the two wire loops. The spring puts a substantial force on the minscule bit of solder holding the loops to the motherboard, and was a poor design.

If a loop breaks off, the circuit is broken, which tells the BIOS that the heatsink fell off. To fix this, you need to 1) secure the heatsink to the chip, and 2) reconnect the circuit between the two "HS2" locations on the motherboard. I have sucessfully used this solution. This solution will not necessarly stand up to a lot of abuse if the Dimension's enclosure is frequently opened and closed to replace other components such as RAM and hard disks.

0) unplug the computer.

1a) Recover the heatsink, spring, and loose wire loop. Discard the spring. Get:
- a fresh tube of thermal paste from Radio Shack or other electronics supply store,
- some epoxy,
- a round toothpick,
- about six inches of insulated 14 to 20 gauge solid copper wire,
- electrical solder, flux, and a soldering iron,
- and a box of cotton swabs.

1b) Using pure alcohol and lots of cotton swabs, clean *all* of the existing thermal paste off of the Northbridge chip and the bottom of the heatsink. When both are dry, apply a dab of paste to the center of the Northbridge chip. Use a round toothpick like a kitchen roller to spread the paste evenly across the small raised center square of the chip.

1c) Apply small daps of mixed epoxy just outside of the four corners of the raised center of the Northbridge chip. Place the heatsink onto the Northbridge chip, centering and squaring it as best you can. Press firmly to make good contact with the thermal paste. Allow epoxy to dry.

2a) Firmly seat one or both detached wire loops into their mounting holes at the "HS2" locations. While pressing down on the loop, apply a small dab of epoxy to one end of the loop to secure it to the motherboard. Allow epoxy to dry.

2b) Strip the ends of the copper wire, and bend the wire so that it can reach around (rather than over) the heatsink to the two wire loops. Solder the ends of the wire to each loop. Knowing how to solder is an exercise left to the reader. "Use head main ting": don't drip solder onto the motherboard.

You can now plug in the computer and restart. The BIOS and/or OS may have saved the error state and return a different message about the heatsink issue. You may need to reboot a couple of times to allow the BIOS to notice that the "HS2" circuit is (hopefully) now complete. When you've sucessfully booted the machine, shut it down and gently close the Dimension's enclosure.

Posted on Oct 21, 2008

  • 998 Answers

SOURCE: Hello. I have an

Yes, you need to re solder the missing wire loop loop to the motherboard. If you can't find the loop you form one by bending a thin piece of wire in a half circle. You will have to remove the motherboard to solder the clip back on.

Posted on Feb 16, 2011

hunter19_46m
  • 7482 Answers

SOURCE: Alert! Chipset Heatsink not detected.

Hi scotteg71121...

The alert is caused by a loose chipset heat sink.
Dell has a self test that prevents further damage by halting the system and displaying the message Alert! Chipset heat sink not detected. System Halted.
The solder joint seems to fail from constant tension and heat.
If you find the missing clip inside the computer you can solder it back in place and reattach the chipset heat sink wire hook.
If you can't find the clip you can replace it by bending a thin piece of wire in a half circle.
You can see a picture of where the clip goes on your computer motherboard by following the link below.
Please take time to rate me
http://www.aplusperfect.com/articles/chipset-heatsink-not-detected

Posted on Sep 05, 2011

SOURCE: heatsink alert

OK, that means either your heatsink is bad or the Thermal Paste that goes on the heatsink and cpu has either dried up or is too think to keep the unit cool. It can overheat.

On a desktop it's easy to get to. Remove the power cord, remove the case and turn the computer on its side so you can see inside. The heat sink will have a fan on top of it. Remove the screws from the fan and unplug the fan, then remove the heatsink by lifting it out. Sometimes the CPU will come out with the heatsink. Take a small flat head screw driver and carefully pry the cpu from the heatsink if it's attached. The cpu has lots of little prongs or pins on it and it sits in a slot that will accomodate the pins. There is a latch that allows you to put the cpu into the slot that you lift up to place it back in, then close the latch one you have the cpu in place. Put a good coat of thermal paste on the cup and heat sink, put it all back together. If you still get the message then you will need to replace the heatsink.

Look on ebay by just putting in your brand and model of your computer followed by heat sink.

Posted on Apr 03, 2012

SOURCE: alert chipset heat sink not detected system halted dell xps 420

Sounds like your heatsink which is inside the computer and sits on top of the CPU is bad. There will probably be a fan that sits on top of the heatsink.

Look on ebay and purchase one for your system.
http://www.ebay.com

I found a new one below on ebay for $14.95 (the link is below)

http://www.ebay.com/itm/New-OEM-Dell-Dimension-9100-XPS-420-430-Heatsink-Assembly-XP850-/350520689627?pt=LH_DefaultDomain_0&hash=item519ca943db

Posted on May 12, 2012

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Alert chipset heat sink not detected system halted dell xps 420


Sounds like your heatsink which is inside the computer and sits on top of the CPU is bad. There will probably be a fan that sits on top of the heatsink.

Look on ebay and purchase one for your system.
http://www.ebay.com

I found a new one below on ebay for $14.95 (the link is below)

http://www.ebay.com/itm/New-OEM-Dell-Dimension-9100-XPS-420-430-Heatsink-Assembly-XP850-/350520689627?pt=LH_DefaultDomain_0&hash=item519ca943db

May 12, 2012 | Dell XPS Computers & Internet

1 Answer

Heatsink alert


OK, that means either your heatsink is bad or the Thermal Paste that goes on the heatsink and cpu has either dried up or is too think to keep the unit cool. It can overheat.

On a desktop it's easy to get to. Remove the power cord, remove the case and turn the computer on its side so you can see inside. The heat sink will have a fan on top of it. Remove the screws from the fan and unplug the fan, then remove the heatsink by lifting it out. Sometimes the CPU will come out with the heatsink. Take a small flat head screw driver and carefully pry the cpu from the heatsink if it's attached. The cpu has lots of little prongs or pins on it and it sits in a slot that will accomodate the pins. There is a latch that allows you to put the cpu into the slot that you lift up to place it back in, then close the latch one you have the cpu in place. Put a good coat of thermal paste on the cup and heat sink, put it all back together. If you still get the message then you will need to replace the heatsink.

Look on ebay by just putting in your brand and model of your computer followed by heat sink.

Apr 03, 2012 | Dell OptiPlex 210L PC Desktop

1 Answer

Alert! Chipset Heatsink not detected. System halted! is the alert that comes up when I turn my computer. What can I do?


Hi scotteg71121...

The alert is caused by a loose chipset heat sink.
Dell has a self test that prevents further damage by halting the system and displaying the message Alert! Chipset heat sink not detected. System Halted.
The solder joint seems to fail from constant tension and heat.
If you find the missing clip inside the computer you can solder it back in place and reattach the chipset heat sink wire hook.
If you can't find the clip you can replace it by bending a thin piece of wire in a half circle.
You can see a picture of where the clip goes on your computer motherboard by following the link below.
Please take time to rate me
http://www.aplusperfect.com/articles/chipset-heatsink-not-detected

Sep 05, 2011 | Dell Dimension 4600C PC Desktop

1 Answer

Hello, I've got a Dell Optiplex GX280 series desktop pc which has refused to boot up. Instead it shows an error saying "Alert! chipset heat sink not detected system halted! Would appreciate your...


Both your CPU and chipset have heatsinks to dissipate the heat they generate.
Over times, the heatsink compound between these components and the heatsinks
may dry up and no longer conducts heat efficiently. Your system on power up,
detects excessive heat from the chipset and if allowed to continue on, will burn
itself up. To protect it, your system shuts itself down.
Open up your case and inspect the chipset. Make sure the fan (if any) is running.
If it is, you may have to remove the heatsink (normally clipped on to the chipset)
and remove the old compound and apply a fresh new layer of heatsink grease.
While you are at it, also replace the heatsink compound of your CPU.

Jul 11, 2011 | Dell Optiplex GX280 (99301) Motherboard

1 Answer

Hello. I have an old Dell Dimension 4600C and I received an error: Heatsink Alert! Chipset heatsink not detected. System Halted. I've viewed various posts on line that this is a common problem. I've...


Yes, you need to re solder the missing wire loop loop to the motherboard. If you can't find the loop you form one by bending a thin piece of wire in a half circle. You will have to remove the motherboard to solder the clip back on.

Feb 15, 2011 | Dell Dimension 4600C PC Desktop

1 Answer

On boot up on my Dimension 3100C I receive the following error message: Drive 1 not found:Parallel ATA, PATA-0 (PRI IDE Master) Alert! chipset heat sink not detected System halted!


first off your going to ewant to hit f2 or f12 to get into setup and you are going to want to change boot oder to your hard drive. i then would open the comoputer up by taking the side of the case off and checking your cpu. u are going to wanna make sure there is a heatsink or fan securly on your cpu. if not this could over heat and burn your cpu up. heat sinks look like thisbadboy616.png

Jan 07, 2011 | Dell Dimension 3100 PC Desktop

2 Answers

Alert chipset heat sink not detected system halted error message


It is NOT the CPU fan! There is a heatsink over the northbridge chipset adjacent to the CPU. The clip that supplies pressure to maintain contact between the northbridge and the heatsink has detached on one or both ends. There are wire loops at each end of the clip which feed into the motherboard. When the clip detaches (solder failure), it pops the loop out of the motherboard. The BIOS recognizes this condition as a heatsink failure, hence the error message.

Jul 10, 2009 | Dell Dimension 4600C PC Desktop

2 Answers

ALERT!CHIPSET HEAT SINK NOT DETECTED,SYSTEM HALTED!>


did the cpu cooler fall of? did a fan stop working? perhaps you should open it and have a look- obviously something is overheating. We need more information than this.

Jun 29, 2008 | Computers & Internet

9 Answers

Alert chipset heat sink not detected system halted error message


This is a relatively common problem in the Dimension 4600c. The small, fan-less heatsink for the Northbridge chip (a memory/video-to-cpu communications chip) is held down by a spring, which is anchored by two small wire loops soldered to the motherboard at locations marked "HS2". The spring completes an electrical circuit between the two wire loops. The spring puts a substantial force on the minscule bit of solder holding the loops to the motherboard, and was a poor design.

If a loop breaks off, the circuit is broken, which tells the BIOS that the heatsink fell off. To fix this, you need to 1) secure the heatsink to the chip, and 2) reconnect the circuit between the two "HS2" locations on the motherboard. I have sucessfully used this solution. This solution will not necessarly stand up to a lot of abuse if the Dimension's enclosure is frequently opened and closed to replace other components such as RAM and hard disks.

0) unplug the computer.

1a) Recover the heatsink, spring, and loose wire loop. Discard the spring. Get:
- a fresh tube of thermal paste from Radio Shack or other electronics supply store,
- some epoxy,
- a round toothpick,
- about six inches of insulated 14 to 20 gauge solid copper wire,
- electrical solder, flux, and a soldering iron,
- and a box of cotton swabs.

1b) Using pure alcohol and lots of cotton swabs, clean *all* of the existing thermal paste off of the Northbridge chip and the bottom of the heatsink. When both are dry, apply a dab of paste to the center of the Northbridge chip. Use a round toothpick like a kitchen roller to spread the paste evenly across the small raised center square of the chip.

1c) Apply small daps of mixed epoxy just outside of the four corners of the raised center of the Northbridge chip. Place the heatsink onto the Northbridge chip, centering and squaring it as best you can. Press firmly to make good contact with the thermal paste. Allow epoxy to dry.

2a) Firmly seat one or both detached wire loops into their mounting holes at the "HS2" locations. While pressing down on the loop, apply a small dab of epoxy to one end of the loop to secure it to the motherboard. Allow epoxy to dry.

2b) Strip the ends of the copper wire, and bend the wire so that it can reach around (rather than over) the heatsink to the two wire loops. Solder the ends of the wire to each loop. Knowing how to solder is an exercise left to the reader. "Use head main ting": don't drip solder onto the motherboard.

You can now plug in the computer and restart. The BIOS and/or OS may have saved the error state and return a different message about the heatsink issue. You may need to reboot a couple of times to allow the BIOS to notice that the "HS2" circuit is (hopefully) now complete. When you've sucessfully booted the machine, shut it down and gently close the Dimension's enclosure.

May 21, 2008 | Dell Dimension 4600C PC Desktop

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