Question about Yahoo Mail

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Email encountered a problem when trying to load

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  • Yahoo Master
  • 27,725 Answers

Go to other pages on other websites.
See if the error is on any other page besides the Yahoo! page you are trying to view.

If it is, you will need to scan the computer for viruses.
You should already have some sort of antivirus software on your computer.

If you don't find anything, head to the Control Panel.
Clean out the cookies and cache folder first.

Click Start > Control Panel.
Find Internet Options and a box will open that asks to delete files.

Updated systems will allow you to delete everything, which you should do.
Check the error on a Yahoo! page and see if it's still there.

If that doesn't work, move to the next step.
Check to see what version of Internet Explorer you are using.

If there is an updated version, it's recommended that you install this before going any farther. Once it's finished installing, reboot the computer.

If the error on your Yahoo! page is still there, then you may need some new Java.
Find the most recent Javascript for your system.

Install the newer version, but don't forget to reboot the computer.
Go to Yahoo! and see if the error is still on the page.

You have two options now.
Either send a message to Yahoo! or try a different browser.
http://help.yahoo.com/kb/index?page=content&y=PROD_MAIL_CLASSIC&locale=en_US&id=SLN3808

Posted on Nov 20, 2013

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Posted on Jan 02, 2017

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