Question about Dyson DC23 Bagless Canister Cyclonic Vacuum
Beater bars are not turning - suspect a bad belt - how do you change the belt
Hi there, it's Jack at Dyson.
I'm sorry to hear you're having difficulty with your DC23. This model doesn't include a traditional user-replaceable belt - the drive system is engineered to last for the lifetime of the machine.
If your machine is a DC23 Motorhead, please take a look at the video above to clear any obstructions from the brush bar and cleaner head, and to reset the machine.
If your DC23 includes an air-driven Turbine head, please follow the steps shown in our online Support guide to make sure everything is correct with your vacuum: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/turbine-head-not-working-properly/check-the-plunger
If you'd like some further advice from our experts after you've given this a try, please contact the Dyson Helpline directly - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).
If a repair or replacement part is needed, we'll be happy to confirm if this is covered under your vacuum's 5-year warranty.
Dyson Online Customer Service
Posted on Nov 19, 2013
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Posted on Jan 02, 2017
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