Question about Geospring Hybrid 50 Gallon Heat Pump Electric Hot Water Heater - EnerStar

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Ge geospring hot water heater fault code F1

Fault code F1

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The f1 fault is also caused by turning the power off or a power failure. To reset press the up arrow and enter buttons simultaneously till you hear a beep (unit now in maintenance mode) then press and hold the up and down arrow buttons simultaneously till you hear a beep or the unit display shows water temp. You may have to repeat process to clear the code. Note the code may reappear hours of even days later. Repeat the process . If problem continues it may be the sensor, call Sears for service. Also be aware the parts are warranted by manufacturer for 7 years. Have Sears replace the control panel and all senors if still under warranty...Note even after parts are placed the f1 fault may have to be reset because when replacing components the power is shut of before servicing unit.

Posted on Mar 22, 2017

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Copy following links before calling GE with model and serial number for local trained service technician.
http://waterheatertimer.org/Review-GE-Heat-Pump-water-heater.html#error
http://waterheatertimer.org/GE-heat-pump-manuals-by-date.html

Don't buy expensive water heaters that do not have service manuals available.

Gene
h

Posted on Nov 19, 2013

  • Adam Rink
    Adam Rink May 01, 2014

    So I got this error. Tech came out. Said it was because the airflow is too cold blowing over the sensor. This was after he replaced the whole control panel. To reset it he told me to hold the up arrow and down arrow for 10 sec, then release. This water heater has been a pain, basically I've had the repair person out 4 times now and its a warranty thing from Sears, so I'm not sure if its the tech who is coming out or the GE is really a pile.

  • Adam Rink
    Adam Rink May 01, 2014

    I would also add that its 70 degrees in the garage now and I'm still getting the error. So you see my lack of trust in the tech and the water heater right now. For 8 months it ran fine in the garage and the temps were down in the 40s at times.

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Posted on Jan 02, 2017

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I got an error code FC on my Geospring Hybrid Water Heater. Please help


Sounds like you aren't the only one having this problem. The FC indicates a compressor failure. Here are the results one customer got after complaining directly to GE.

My Geospring hybrid water heater recently reported a heat pump failure and generated an error code called "hfc code f-c." Although GE will not tell you what this means, apparently it means failed compressor and mainly involves a failed part called the "evaporator asm." I think what happens is the coils in it leak, releasing the refrigerant inside. The heat pump cannot work without it. When this happens, it switches to "regular" resistant electric heat, which defeats the purpose of paying the extra expense and owning a hybrid water heater like the Geospring. I discovered this problem to be widely reported on the internet. I even found repair companies advertising hfc code f-c repair ... Google even autofilled it after I typed only "ge hybrid w," so clearly many people are having this problem. I've owned mine for about 2.5 years, but I think it lasted this long because our hot water use is relatively low. Others reported this problem in as little as a few months. BTW, evaporator coils last at least 10 years (the life expectancy of a Geospring), so there is no way this part should be failing so frequently and so quickly ... this is clearly GE's fault. I would not recommend buying the Geospring until GE comes clean and can assure the public that it has solved the problem on ALL Geospring models (I own the DNSRSA model) and is no longer using shoddy parts for manufacturing OR repair and extends full warranty coverage for all its customers that have this problem (and the other problems reported, such as power supply and main board).

FOLLOW UP (2/6/13): My Geospring has been repaired. GE agreed to do the repair for no charge for parts and labor. GE is also reimbursing me for extra energy consumed due to the heat pump failure. I asked if the problem had been solved so that the same part would not fail again and I was told that it was because the evaporator has been redesigned. OTOH, when I asked the repairman what the real problem was, he said, "China" (a man of few words). We'll see how it works out, I'll let you know if it doesn't! I did not have problems arranging for the repair, though I'm sorry to hear that others have. Could be because I live in a metropolitan area that might have more readily available resources than others. If you own a Geospring with the dreaded infamous "hfc code f-c," please make sure GE gives you the same consideration I got: free repair with no charge for parts and labor, plus a check for energy reimbursement.

Jan 07, 2014 | Water Heaters

1 Answer

Keep getting a f9 and f10 code . how do we fix what do they mean


1) F9 and F10 appear to be element failure/ Call for service
http://waterheatertimer.org/Review-GE-Heat-Pump-water-heater.html#error
http://waterheatertimer.org/Review-GE-Heat-Pump-water-heater.html#element

2) Copy following link for more GE Hybrid Geospring resources:
http://waterheatertimer.org/GE-heat-pump-manuals-by-date.html

3) Call GE and they will tell you to call for service:
1-888-443-4394

4) 2009 service manual says you can clear fault codes by pressing Filter, Lock, Vacation button sequentially within 3 seconds. Scroll to clear all fault codes using arrow keys. When that is highlighted, press Filter, Lock, Vacation again.
Others report this does not work, so it may depend on model. Or maybe buttons need to be pressed simultaneously.

5) GE does not want folks working on their own water heater.
Do not buy expensive water heaters you cannot fix yourself.
Average service call for GE heat pump is $400 which helps defeat anticipated savings from buying hybrid.

Jan 26, 2013 | General Electric GE GeoSpring Hybrid Water...

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