Question about Tomtom GO 720 GPS Receiver

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Go 720 unresponsive when at legal notice screen and when asked if wanting to connect to computer. having screen response problem since last update 2 days ago. does not seem to be a unresponsive screen problem because did hard reset and deleted and reloaded applications. then i was able to touch screen to add country and language using touch screen. however when asked at the legal notice screen, the touch for i agree does not respond or when hooked to computer the screen is not responding when answeing yes or no a t the " do you want to hook to computer :" screen. can we bypass the legal notice somehow. it seems always to show 12:00 am at this screenlevel as well

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  • 29 Answers

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Posted on Dec 03, 2013

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Posted on Jan 02, 2017

SOURCE: No response from touch screen after reset

my button switch to turn on wont work? what shall i do?

Posted on Jan 05, 2008

E61N
  • 515 Answers

SOURCE: System does not boot after update

Red cross issue:
http://www.tomtom.com/support/index.php?Language=1&query=red+cross&FID=1898

Posted on Apr 13, 2009

HeLpINHaRrY
  • 210 Answers

SOURCE: screen won't respond

you need to turn it off ,
and hold the reset key down for 60seconds 
whilst the reset button is still pressed ,press power button.

if that does not still work , power up normally and hold the reset key for 60 seconds whilst it is powered up,even if it goes off do not rellease the reset button unitl 1 minute has passed

Posted on May 19, 2009

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Hi, i have just been given a tom tom 720 which isn't working. I suspect it has got a serious problem but would be grateful for any comments which you have about the problem.When turning on the tom tom it...


You could try gently inserting a straightened paper clip into the small round reset hole in the base of the Go720 and pressing/holding slightly on the reset button for c.6 secs. This should reset most basic problems.

Do you have the TomTom Home software that was supplied with the TomTom machines - if you open that on your PC and then attach your TomTom via the supplied cradle or USB lead it should provide a screen asking you if you want to connect to PC. If it boots straight past this you would normally reset it, as above, then restart and accept the question. This should then check the software on the device for updates etc.

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My tomtom is 24% up to date. How do I update?


You need a Tom Tom USB Cradle that will allow you to connect your tom tom to a computer. Assuming you already have one, then just connect the Cradle to a working USB port on the computer, then with the computer turned on, plug your GPS into the cradle. It should come on automatically and ask you "Connect to Computer?" Just press Yes on the GPS screen and your GPS will attempt to talk with your computer. It will automatically download updates for your system software and any mapping corrections made by you of other users. If it does not automatically download updates, then you need to launch Tom Tom Home. Once this launches one of the first screens has a button titled "Update My GPS" Just touch this bitton, or click it with your mouse... and you will be away.

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1 Answer

My 720 frozen


This solution can be used in the following situations:

• The device hangs in the start screen (splash screen )
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
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5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.

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