Question about Napoleon 36" Zero Clearance Top/Rear Vent Natural Gas Fireplace with Black Door

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Napoleon NZ26 woodburning fireplace smoking back.

Installer never installed the baffle support bracket. Just left it laying on top of the baffles. Now that we have tried to install it ourselves the baffles stick out in front of the top firebricks and the baffle support will not install flush against the front of both the firebricks and the baffles. The baffles overhang the firebricks by a few inches. Is it possible that the installer did not install the baffles correctly? Maybe upside down or backwards? Now the baffles form an upside down V where they join together in the center so I don't think they are correctly installed. Before we tried to put the baffle support bracket on we couldn't even see the fibre baffles and the firebricks rested on the top air tubes.

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  • Napoleon Master
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Get someone to come and do this correctly. You have a possible carbon monoxide poisoning hazard!!

Posted on Nov 18, 2013

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Posted on Jan 02, 2017

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SOURCE: I installed a Napoleon Gas fireplace model BGD33NG

Make sure the pilot is turned to the ON position, otherwise you might have a broken thermopile which will need to be replaced as it controls the burner.

Posted on Jan 12, 2010

  • 1 Answer

SOURCE: i have a napoleon wood fireplace, I just installed

an open fireplace is not going to heat your house only 5 feet in front of the fire place. 75% of the heat goes out your chimney and burns the wood very fast. sorry to say but if you are looking for heat you installed the wrong unit!

Posted on Jan 21, 2010

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I have a napoleon wood fireplace, I just installed it in a fireplace. It seems like I can't get any heat out of it. I installed a cheminee liner up the cheminee. I think that the heatloss is going up the...


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Hi there :)

The baffles are held in by 2 quarter inch screws per baffle. The only way to get to them is by taking off the top lid of the dryer.

Good luck.

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