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Fixing a recharged toner trouble (CRUM ID 093-962)

My cyan toner was recharged, and the toner chip was changed too, but the printer shows the message "CRUM ID 093-962 - restore cyan cartridge". How can I fix it?

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6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

  • 49 Answers

SOURCE: 17H Service Required

Hi,

Please follow the solution in the link below. Also as you putting in the cartridge always check for loose toner in the area and on the cartridge itself as this can block the sensors.

http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=74,E=0000000001343666831,K=8485,Sxi=0,Case=obj(3510)

Niallbt

Posted on Mar 30, 2009

  • 110 Answers

SOURCE: error message: cyan imaging unit is either missing or unseated

The problem is with the top cover assembly. It could be a few things. I would first try the toner sensor flags(the magnet may not be strong enough to read properly). Also replace the toner cartidge because it's magnet may also have gotten weak. Third, I would try the Toner sensor board.

I have had this problem with many printers and normally it is just the flags because of the weak magnets.

Posted on Sep 08, 2009

  • 18 Answers

SOURCE: After removing toner cartridges error display said replace various colour toners.

it is not according to your printer or your head of cartige is not clean or damage. try replace new one

Posted on Sep 11, 2009

MUKHTAR
  • 2017 Answers

SOURCE: I have put a new Cyan toner cartridge in the C525A

make sure the cyan toner is not empty just remove and shake it and install it again.

Posted on Jan 19, 2010

  • 217 Answers

SOURCE: Xerox 6180 MFP's cyan cartridge isn't recognized

There are a number of possible causes of this.

1. Faulty chip on the cartridge, or badly fitted chip.
It will look obviously 'odd' if the chip is incorrectly fitted to such an extent that contact cannot be made between the cartridge chip and the printer. If it looks OK, and you still have the old cartridge, try swapping the chip (complete in its 'carrier') from the new one onto it. If the stays, it's the chip. Confirm this by putting the OLD chip back on the OLD cartridge, and you should get a different message telling you the catridge is empty.

2 Broken cartridge (I've seen quite a few like this - see pictures - the broken one had probably been dropped).

.9025d05.gif
First picture - undamaged cartridge, note 'lug'.


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Second picture - missing 'lug' (cartridge has probably ben dropped)


There is an opto sensor that checks the presence of the cartridge by 'looking for' this lug. The matching one at the other end of the cartridge has no effect.
It is possible to glue a broken lug back onto the cartridge, if the lug is missing, make something that matches the overall size and profile and glue that on - make sure the glue has set/hardened fully before putting the cartridge into the printer.

3 Faulty circuit board, or sensor in printer.

If you've tried the instructions under 1, and the error message stays the same through all the combinations of OLD chip, OLD cartridge, NEW chip, NEW cartridge, AND 2 is not applicable, this is where you are. It could be the opto sensor that 'looks' for the cartridge - you could 'short' this out (be careful to do this on the correct side of the device). Otherwise its a circuit board problem.

Posted on Apr 15, 2010

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2, Change the toner cartridge.

If it is a brand new one return to supplier as faulty, if it is a refilled new one take back to supplier (the CRUM chip serves as a genuine supplies protection for sharp and 'blows' when the toner is empty the re-filler will have to put a new chip on it)

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1, Try to clear the code press P, *, C, *, to enter the service simulation, on the key pad press 1,6, then the copy start, press execute on the screen.

2, Change the toner cartridge.
If it is a brand new one return to supplier as fault, if it is a refilled new one take back to supplier (the CRUM chip serves as a genuine supplies protection for sharp and 'blows' when the toner is empty the re-filler will have to put a new chip on it)

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Replace the toner cartridge.
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