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Zanussi problems AL5 error on DES959

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Could be the water valve on washer is faulty, not opening,
sometimes forgotten, is the water tap is not turned on.
Check that the Inlet Hoses are connected properly.

Posted on Nov 19, 2013

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Zanussi washing machines can sometimes display error code E50. As John Lewis washing machines are currently also made by Zanussi some John Lewis washing machines can also display error E50.

Unfortunately this is not a "proper" error code and is not listed in error code lists. It's part of the motor fault error code group and is apparently displayed to customers but when an engineer enters a special diagnostic display the "proper" error code will be displayed giving more information.

However, there are usually only two error codes beginning with E5 which are E51 and E52, which are "motor power triac short circuited" and "no signal from the motor tachometric generator" respectively.

So if you have E50 displayed on a Zanussi or John Lewis washing machine it looks like a problem with the motor. However, the E51 "motor power triac short circuited" could be a fault on one of the PC boards as triacs are usually on printed circuit boards. This could have blown due to a short circuit somewhere else (like the motor for example) - I would advise that an engineer is required if you can't see anything obvious with the motor.

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ZANUSSI ZWD1471S


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Zanussi aqua pulse de 6965


We have AL5 quite requlary. It seems to be related to the pressure of the water going into the machine. I think if it is too high this alarm can be tripped.

There are two main ways we rectify the problem:

1. switch off the inlet water supply. Disconnect the hose at the machine. Let any surplus water drain out (only a couple of spoonfuls). Reconnect and switch on water.

That sometimes resets a sensor inside that relates to the AL5.

2. If the above fails then we remove the panel where the inlet water hose connects to the machine (There are three screws). Then carefully left this panel away from the machine. It will not come right out as it is connected to various bits inside the machine but you can get some access inside. On the left hand side there is a pink pipe with a white stopper on the end. Remove the stopper and let an excess of water out (this might be as much as a cup full). Of course, this must be done with the machine switched off and un-plugged from the mains!! There are electrics inside.

Once the pink pipe is drained, put the stopper back on and reassemble and connect. 90% of the time this works fine.... but the problem does come back.

If it doesn't work after the second procedure has been done then try leaving it over night (with the water inlet switched off) and try again in the morning.

I have experimented with putting the inlet tap half on (i.e. to lessen the flow of water) and that seems to give us longer before the problem returns.

I checked on a site a while back which had suggested that Zanussi were aware of a design problem. Of course, unless cars, they have no recall policy. I have tried to ring them once or twice but have got nowhere. Its hard to tell at times whether you are ringing the right company let alone the right department!!

Aug 24, 2007 | Zanussi 24 in. DE6965 Built-in Dishwasher

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