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Good news - you shouldn't need to return your machine! Dyson Digital Slim cordless vacuums have two power levels - high suction power mode for regular vacuuming, and Boost mode, which provides 6 minutes of highest suction power for tackling tougher tasks.
It sounds like you're using your machine set to Boost mode, which will reduce runtime to around 6 minutes. To change back to normal power, hold down the on/off trigger so the vacuum is running. Then at the same time, press and release the round illuminated Boost button on the rear of the machine.
I'm confident this will resolve things - if not, Dyson experts are on hand to help. You can reach the Dyson Customer Helpline for further assistance by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Usually if the indicator light flashes green when the trigger is pulled, this means the machine needs to be charged. If you have had your machine connected to the charger assembly for over 3.5 hours and continue to see the flashing green light, this could mean the machine isn't recharging correctly.
In order for us to diagnose which part is at fault we'd need to take you through some simple diagnostic checks when you have your machine to hand. You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
If your DC31's light comes on when you pull the trigger, but the machine itself doesn't run, it could mean that the battery needs charging. I would suggest connecting it to the charger and allowing it to recharge fully for 3.5 hours.
If you find that this doesn't resolve the issue we'd appreciate the opportunity to take you through some quick diagnostic checks. This will help us to determine what may be causing the fault. and what's needed to resolve it
You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
DC31 Animal is a handheld Dyson vacuum with a maximum runtime of 15 minutes, or 6 minutes on Boost mode for really stubborn dirt.
DC31 Animal is great for spot-cleaning furniture, stairs and inside the car, as well as other dusting tasks around the home. But it may not be the best choice for larger areas of carpeting - you may find a Dyson Digital Slim cordless vacuum, or one of our mains-powered upright or canister vacuums is better suited to this type of task.
If you'd like to discuss your concerns with one of our experts I would encourage you to contact us directly by 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
I had the same problem where the trigger doesn't always work (it works if I turn the unit upside down). I've since worked out it's the battery contacts which just needs a bit of a clean. It works now no matter which way I'm holding it.
Don't overlook the obvious. My DC31 just stopped working when I was using it. No lights, no noise, nothing. After poking around for a a couple of minutes, I removed the battery and then re-inserted it. I gave it a good tap with the palm of my hand to make sure it was seated properly. Everything worked after that.
I'm sorry to hear you're having difficulty with your DC31. From what you've described, it sounds as if you may have a blockage in the inlet. To remove this, please follow the steps in our online Support guide:
I know what you mean! My B&D dust buster used to do this too. The hi power boost means that it can only be used for a limited amount of time. Due to the age of the dust buster though its a sign that the battery is on its way out and regardless of whether or how long its been used or not used, batteries can lose power regardless.
Try to let the dust buster completely lose power and then charge it up for its initial burn in period of 14 hours. Also clean the connection metal strips or hole with a dry cotton bud incase there's any static or dust. Then see if it lasts longer. If the turbo mode or speed 2 is still short, then the battery is dying out.
I don't know where you are but in the UK its hard to get battery replacements for B&D products. You could check your local seller where you are if they have battery replacements but at the cost of current dustbusters it may make more economic sense to consider buying a new dustbuster.