Posted on May 05, 2009

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Hp deskjet f380 won't print from external network

I have set up the printer as a shared printer on network it has been set up by my clients tech support. Although the documents are coming through (i Have to turn of my firewall first) to the printer they won't print and just tell me there was an error. I have to delete them then to print from my computer. The tech support that set it up dont know why it wont work?

7 more comments
dec_bookkeep May 05, 2009

Yes it does, but it did the same thing when we tried a home network. it's as if it doesnt want to be shared
dec_bookkeep May 05, 2009

I have just checked and there is no security Tab in printer properties.
dec_bookkeep May 05, 2009

Windows XP Home Edition V202 service pack 3
dec_bookkeep May 05, 2009

Yes the file & Printer sharing option is tagged, and my firewall is operated through norton, which is why i had to disable this before i connected.
dec_bookkeep May 05, 2009

I've done this and now i have no connection to the link. It says Error 800: Unable to establish VPN Connection, Vpn Unreachable or Security Parameters may not be configured properly. This is a headache>>>>
Anonymous May 11, 2010

Open the properties of your network connection. Is file and printer sharing installed?

Open your windows firewall settings. Is file and printer sharing enabled as an exception?
Anonymous May 11, 2010

Which operating system (and version) has been installed on the computer?
Anonymous May 11, 2010

The printer properties should contain a 'security'-tab. There you can specify which users are allowed to use the printer. Is 'everybody' listed and does it have all rights?
Anonymous May 11, 2010

Does the printer work normally from the computer it's been directly connected to?

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Anonymous

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Posted on May 05, 2009

Anonymous

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Disable Norton firewall (it's just too bad) and enable Windows firewall.

Anonymous May 05, 2009

VPN inside a LAN? I'm afraid your problem is too complex to be solved from distance.

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