Question about HP Photosmart Premium C309g multifunction InkJet Printer
My printer would not print in black so I took out cartridges printhead. Soaked print heads in hot water,dried and put them back in. Now I'm getting ink system failure error code Oxc19a0013 and Oxc19a0041 I've turn it off and back on 5 times still get the error code. What do I do now.
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Posted on Jan 02, 2017
HP, in order to sell more ink, monitors the expiration date of the cartridges installed. Solution is either to buy a new unexpired cartridge from HP or to disable the date monitoring built in to the printer. This latter is done by removing the button cell located inside the D135 printer on the left hand side or by simply slipping a thin piece of plastic between button cell and metal contact. You will no longer have date function on printer, but it won't object to expired cartridges either.
Posted on Oct 18, 2008
Yes, the problem is either air or dry ink in the ink feed tubes. Go to our web site at: www.ccl-la.com Look on the printer repair page and click the HP link. We have a step by step guide to purging the ink feed tubes that should get you back going again. Use the guide for Non-fax function HP printers. If the ink is dry you may have to repeat the purge several times to get the lines clear enough to print. You will also need to have full ink cartridges when you do the reset. If you have any questions just use the email address below.
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Posted on Dec 16, 2009
Testimonial: "Very very helpful - this should fix the problem thank you very much!"
The ink system failure message has a chance to be fixed or it may be a permanent issue. It can be pointing toward a firmware failure in the printer and if that is the case the following steps should fix it.
Press and hold the “*” key. Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
Press and release in sequence the "1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
Mine reads R0631M
. Press and release the right arrow button until the display says “System Configuration Menu”.
Press and release the “OK” button.
Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.
Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer.
Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!
Posted on Jan 21, 2010
Testimonial: "Wow, word for word to the tee. Even down to it reading R0631M. My printer works again, thank you soo much. If you were in Idaho I'd buy u a beer!"
Reset the product:
Posted on Jan 25, 2010
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