Kodak printer dock

I used the printer dock for the first time.
Followed instructions exactly. Pushed the print button and it printed but sent the picture out the front where the loader dock is. I tried to get the pic out and then the dock retrieved the pic and pulled up another blank pic film. At this point, the printer jammed with the pic half way out. I tried to pull it out as instructed in the manual but this cannot be done. I don't want to ruin the printer so what do I do now? I have followed all the steps in the Touble shooting
manual.