March 2012 - GE does not support customers
I have GE microwave with a failed Magnetron. It is emitting large
sparks. Upon removing the magnetron I found that the sparks left
residue where they are leaking from the cylindrical shaped piece on the
end of the Magnetron.
The Magnetron is under warranty.
GE WILL NOT HONOR THEIR WARRANTY AND SEND A MAGNETRON.
GE HAS SENT OUT HUNDREDS OF MAGNETRONS TO CUSTOMERS - SEARCH ONLINE TO SEE THIS IS TRUE.
I called GE PARTS, GE support and GE consumer relations department.
They changed their policy two weeks ago and require a service technician
to replace the part.
THE COST IS $220 FOR THE REPAIR TECHNICIAN.
Since I already removed the part the service technician would have to
put in 3 screws and plug in the cable...FOR $220...I PAID $229 FOR THE
DO NOT BUY GE.
DO NOT BUY GENERAL ELECTRIC.
GE DOES NOT SUPPORT IT'S WARRANTIES UNLESS YOU ARE WILLING TO PAY THE SAME AMOUNT THAT YOU PAID FOR THE PRODUCT!!
GE Microwaves can spontaneously turn on and start a fire - see Consumer Reports web page here:
Further evidence GE retroactively changing their warranties: