Question about Creative Labs ZEN SLEEK MP3 Player

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Will not turn on

I was organizing files on my Sleek when all of a sudden the computer said it was not plugged in. I tried to turn it on but nothing would happen. The blue light dose not turn on. I checked to see if it needed charging but that didn't help anything. I bought it refurbished directly from Creative but I hardly ever use it because I am waiting for my IPod Mini to die. Any help would be HUGELY appreciated

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Re: Will not turn on

"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +

Posted on Jan 24, 2008

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2 Answers

My zen is frozen on recovery mode

Ha, I think I know how to fix this. I've brought five units back from the dead this way.

The key to making the computer recognize the player is to uninstall all traces of Windows Media Player version 11 from your computer programs. The creative software and WMP11 are not simultaneously compatible. Use the uninstall function in your compuer's "control panel". Don't worry, it's easy and free to put them back on form the internet. If you don't know how to do this, ask a moderately savvy computer user to show you how. Then restart the computer, attach the Sleek, and reload the firmware from Creative's support site.

Use this link if you have the sleek, not the sleek photo:

and this one if you have the sleek photo:

Unfortunately your music is gone so I hope yu had back-up files. Good luck.

Sep 13, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative Zen Sleek Firmware Problem...

u r facing a short circuit in the motherboard of ur device!

plz rate this post

if u can solve it in ur own u need to be Chinees - -

Aug 27, 2008 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Won't Import MP3's From Computer

Try this...Push a pin into the reset hole at the bottom of the player while at the same time holding down the play and power buttons. Next on the recovery screen that shows up, run the ":clean-ip" function. Then try again to import the music files.

Aug 02, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Says it is docked and when I unplug it nothing changes - it seems stuck

Push a pin into the tiny reset hole on the bottom of the player.

Aug 01, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Computer stopped recognizing USB cord from Zen sleek photo

The first problem is probably a software incompatibility between Creative's software and Windows Media Player version 11. The second problem is possibly a need to replace the battery. 3rd party batteries are about 20 dollars now.

May 28, 2008 | Creative Labs Zen Sleek Photo MP3 Player

6 Answers

Creative zen sleek photo not recognized by win xp

I got my Creative Zen Sleek Photo from a friend and everything I did wouldn't let Windows recognize it, but then I got it to work almost magically.

1. Make sure you have the proper drivers installed for it that come with the CD. If you don't have the CD, you can download the ISO here.

2. Reboot. When it comes back up, plug the cable into your computer, then into your Sleek. The software should sync up. For some reason, my Zen wasn't being recognized from the usb port on my computer tower, but I plugged it into my monitor's USB port and then it worked. Try that, if none of that works, then it may be a problem with your computer not knowing which driver to assign to your Zen, and if so, try the steps below.


1. Plug your Sleek to your computer.
2. Open up Windows' Device manager (right-click on "My Computer" and select "Properties". Go to the "Hardware" tab, then click "Device Manager").
3. Locate the entry for "Creative Zen Sleek" in your device list. It should appear either under "Sound, video, and game controllers" or under "USB Devices". Once you locate the entry, uninstall it.
4. Unplug your Sleek and wait a few seconds.
5. Plug your Sleek back in and allow the "new Hardware Wizard" to identify and install the drivers for it.

Mar 01, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Firmware update does not recognize Sleek

is it possible to try another computer or laptop?

Nov 01, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

It died

The same thing happened to me and i had no idea what to do. I tried e-mailing the creative headquarters but they wouldnt give me any advice. Finally i realized that there is a reset button on the botom of the player that i never noticed before. If you hold in the play/pause button, hit the reset button, and then release then play/pause button it should take you to a screen where it gives you options on what to do with your player. What i did was reboot it and nothing happened. Whatever you do, DO NOT hit format, or else you will lose all of your picture and music files. I got really frustrated with this problem so glad i could help out.

Apr 15, 2007 | Creative Labs ZEN SLEEK MP3 Player

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