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Hi Geoff, I hope I can help you with this. If you are using an accessory device (DVD, DVR) check cables to see that they are secure and if device has audio out option that it is set correctly. Also check to see that Video and Audio cables are connected to matching inputs on your set.
If you are using DVI to HDMI you will need to use a separate digital audio cable. DVI cables do not carry audio signal. After attaching the audio cable if you still do not hear sound you may need to set Digital Audio In. To do so:
Press Menu Button on remote.
Press the cursor ring down to highlight SETUP.
Press the cursor ring left to enter SETUP menu.
Press the cursor ring down to highlight SOURCE.
Press the cursor ring left to enter SOURCE menu.
Press the cursor ring down to highlight DIGITAL AUDIO IN.
Press the cursor ring down to select the source you want to associate Digital Audio with. HDMI 1 or HDMI 2 in this case. You might need a software update also.
The latest software solves the issues below:
TV (Plasma 42" and 50") will not turn ON/shut off itself and Red LED blinks 4- times. Recover if main switch on/off.
37" LCD full white screen appear when upgrade software.
Some channels not available after turn ON.
Delta volume changes, not remembered.
Preferred channel changes, not remembered.
Green or yellow static (sometime snowy) on HDMI picture.
Picture and sound loss for 5 to 10 sec (green LED is still ON) and back to normal.
Audio loss in all inputs and can be recovered when main switch ON and OFF.
TV set turn ON by itself/ green LED light up and goes off when set is ON.
Intermittent audio loss in NTSC RF channel.
Crack sound with high input signal.
Include the possibility to download the rating table (RRT5 capability) for digital programs.
No video/ no picture with sound.
Intermittent On-Screen Menu pop up by itself and can be removed by pressing the 'MENU' button.
Channel information display too long.
Improvement on scramble channel.
How to check the current software version on my TV set?
Press 'MENU' button on remote control to display the on-screen menu.
Select TV MENU and press the cursor right.
Select INSTALLATION and press the cursor right.
Select SOFTWARE UPGRADE and press cursor right.
Select CURRENT SOFTWARE INFO to display the current software version on your TV set.
If the TV software version is lower than the version posted on the website means your TV set needs to be upgraded.
Follow the instruction in the user manual or Firmware Upgrade Readme file on how to upgrade your software.
Where can I find the latest software for my TV set?
The Firmware Upgrade Software and Readme File documents can be found on the Philips support website. Refer to the SOFTWARE section.
This is an older home theater package and only has component video out for HD and RCA or SPDIF optical out for audio. You'll need to locate the component video input on the back of your flat panel and connect it to the component output of the Phillips unit. Component cables have 3 RCA cable (Red, Blue, Green) for HD. You can use a RED/WHITE RCA cable for audio but if you have a SPDIF Optical cable you should use that for better sound. The TV should have that as an input also. You will need to go into the Menu for the TV and select component video and SPDIF optical if you went that route for audio.
The TV has two audio out options: a digital audio out (coaxial) and a 3.5 mm headphone jack. Both of these are just above the antenna in connector. The headphone jack is the top one.
For a sound system that uses RCA stereo plugs, get a 3.5 mm (M) to 2 red/white RCA F adapter at the headphone jack and use an RCA audio cable from the adapter to the sound system. Alternatively, you can use a 3.5 mm audio patch cable from the headphone jack and the 3.5 mm (F) to 2 RCA (M) adapter at the sound system. The TV speakers will probably be turned off automatically with this connection.
If your sound system has digital audio, get the digital audio cable. You will need to enter the menus to make this audio output active. See the Audio menu > SPDIF Type (PCM, Dolby or Auto).
1. Use CURSOR PAD , to highlight functions. 2. Press the SELECT button or CURSOR PAD to select Reset the Software Menu. 3. Use the CURSOR PAD to access the Reset TV settings option. 4. Select the "YES" option to Reset ALL the TV functions during the next main power on/off. If this does not fix it I would advise taking it to the service center for repairs
On the right hand side of this television there are panel buttons. It appears that your son in law knocked the tv out of the correct input. Press the input button in order to cycle through the 5 inputs. Typically pressing the input button on the side panel of a television and pressing it again and again and again will make it change inputs. Universally the buttons on the tv panel function as follows: Channel up moves the cursor up. Channel down moves the cursor down. Volume + moves the cursor right. Volume - moves the cursor left.
Hope this helps
What should I do if my TV is stuck in Retail mode?
Your TV may have been set to Retail Store mode, which is mainly used on the shop floor. For home use, we recommend that you set the TV to HOME mode, which will allow you to change the settings. To change to HOME mode follow the steps below.
Press the 'MENU' button on the remote control to access the main menu.
Move the cursor down to select INSTALLATION and move the cursor right.
Move the cursor down to select PREFERENCES and move the cursor right.
Select LOCATION and move the cursor right.
Move the cursor up/down to select HOME and press the 'OK' button for confirmation.
Enter "3" or "03" on the remote and press OK/Enter. If the channel-skip feature is set on for Channel 3 you cannot get to it using the up/down buttons. Go to the setup menu to disable the channel-skip for Channel 3 if you want to tune it with up/down buttons. If you have no remote you should be able to access the menu from buttons on the front of the TV. (They may be inside a door or panel.)
My Element FLX32FHDH seems to lose it's channel list if it is off for 6-8 hours. The channel up and down buttons don't work, and I can't key in a channel. In my case, if I hit "enter" before any other key on the remote, after turning on the set, the channel list menu will appear, with all the missing scanned channels showing. Pick any one, and the set jumps to that channel, and all functions are restored. The stored channels were not lost, but some sort of access flag or variable has been corrupted and the chip won't access the database. Not a fix, but potentially a work-around for you.