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If you hit the "last" button again, it should take you back to the channel you were on before you hit the button. when you lost the picture, was the screen blue? black? If you hit the "menu" button, does the menu come up?
the bottom half of the remote slides down ... that will reveil lots of lesser used controls including zoom .. you can also get to zoom via the menu system .. but its easier to just slide open the bottom cover on the remote and push zoom ..
It is always more difficult to operate the menu features of a tv using the manual buttons on the tv. I recommend you unplug the ac cord of the tv from the wall for a day while you go out and buy a universal remote control. After plugging the tv back in and turning it on initially most television on screen prompts immediately direct you to the set up menu which includes setting the language.
Follow the instructions on the universal remote and program the remote to the tv using the power button on the remote to determine if you have reached the right code. It will then be possible to operate the menu features of the tv via the remote control and thus change the language back to english.