Question about Maytag Neptune MAH5500B Front Load Washer

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Basket wont spin

Acts like there may be a broken belt

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Do you hear the drive motor running? Most likely not I work on these machines all day every day, and have since before Maytag introduced their first Mah 4000. I have yet to se a belt break. although if your bearings are worn out it may be possible for the belt to slip off of the pulleys. If this is the case you should have been able to tell this because it would be extremely loud during spin. If not chances are good that the door latch/lock mechanism is the culprit. I would start here. Remove the top and bottom front panels and look for the tech sheet. It will guide you through the diagnosis problem. Please be careful though and only preform procedures you are comfortable with. Follow the tech sheet to the letter. If it says unplug the washer. unplug the washer.

Posted on Nov 17, 2013

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Posted on Jan 02, 2017

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1 Answer

Washer wont spin


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The plastic casing (tub shell) around the stainless spin basket should not become worn unless the spin basket is hitting the outer shell. From my past experience, this is usually caused by a cracked or broken spin basket support (spider) arm on the back of the spin basket, or a shot tub bearing (which is also behind the spin basket). The bearing is actually part of the rear tub shell and is molded into the plastic. It cannot be replaced separately and requires the replacmeent of the shell.

If the spin basket supports become broken, the basket becomes off balance and rubs against the outer shell. This results in excessive vibration, which may be the reason why the support shocks were broken. No...this is not normally expected. Unfortnately, this is not a simple or inexpensive repair, either. If you have a service plan, or warranty coverage, I would recommend pursuing that as a repair option. If you wish to repair this yourself, I can post a link for you to follow, but it is expensive. This will usually require the replacement of the following parts:

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Rubber Door Bellow (if vibration as caused damage to the rubber)

You can go to searspartsdirect.com and type in your model number to get prices for everything if you like. Everything can be found under the "Tub and Basket Parts" heading, with the exception of the rubber door bellow. It can be located under the "Door and Latch Parts" heading.

I know none of this sounds like positive news, but I do hope you find some of this information helpful. Let me know if you need further assistance.

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