Question about GE GSS22VGMCC / GSS22VGMWW Side by Side Refrigerator

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Refrigerator/Freezer not cold enough

I gave a GE SxS model GSS22WGMCC. A couple weeks ago it stopped getting cold enough even with the settings all the way up. This also caused the ice maker to stop working which I am assuming is because it wouldn't freeze. The fans are working and running constantly trying to get it to temperature but the air blowing out just isn't cold enough to freeze anything. I turned it off and let it defrost/dry out for a day and I plugged it back in and it starting working perfectly again. This lasted a week and last night it started warming again and everything in the freezer thawed. Ironically, the warranty expired in April and GE has been extremely unhelpful. Please help. Thanks.

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6 Suggested Answers

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you defrost problem or check condenser fan at the back of refrigerator see if it runs

Posted on Apr 07, 2009

  • 2 Answers

SOURCE: GE GSS25WGMCC, Ice Forming On Freezer Interior Surfaces

i had the same problem and i replaced the defrost heater and it worked fine for about one month but now having the same issue. Most of the time from what I have heard it is the defrost heater (about $60 part). I might have another issue going on with mine like a defrost thermostat. Your defrost heater is right under the panel on the inside of the freezer section. remove white panel on back side of freezer section and remove two screws and two wires and replace it and you should be fine.

Posted on Apr 25, 2009

Sea Breeze
  • 4625 Answers

SOURCE: GE profile refrigerator line freezes, fan blows but no cold air?

OK, I think I understand. Thing is we need to do a few things to see if your control board is the problem or if the fan or a freon leak is the answer. You need to tell me if this began suddenly or if over a period of time. I have been having trouble lately from Fixya if the customer (YOU) responds to my solutions. Let me know if you want my help and I will see if I get a email letting me know of your response, Thanks, Sea Breeze

Posted on Jul 12, 2009

  • 146 Answers

SOURCE: Evap fan stops running/low cooling, Unplug Frig Evap fan runs

Is there anything obstructing the fan area, ice build up ? It is normal for your freezer to get warm if evap fan is not working, it is essential for it to work :) A defrost cycle should kick on a timer or as needed (adaptive) and there should not be excessive frost buildup that it blocks your evap fan. I would have suggested you unplug your refrigerator for about 10 minutes and see if that resets your control board - if not, then you will need service - either replacing motor assembly or a faulty control board.

Posted on Aug 22, 2009

Testimonial: "Thanks for your help. The control board was faulty. This is what I suspected but I wanted a second opinion before buying the board. "

Sea Breeze
  • 4625 Answers

SOURCE: Stops cooling ice melts and leaks water on the floor

That model refrigerator uses the mother control board for deciding when defrost is to take place. It has no defrost timer or Adaptive Defrost Control like other refrigerators. This sounds like *********** board part number WR55X10942 is malfunctioning. The board decides most functions of your refrigerator. Until the board is replace I do not believe the problem will resolve itself. Thanks, Sea Breeze

Posted on Sep 26, 2009

  • 17129 Answers

SOURCE: sudenly stops working everything in freezer thaws

The auto timer in your Fridge is faultly and is not defrosting in the eight hour cycle. There could also be any wire detached from corrosion inside/within the freezer compartment that gives wrong signals to the the thermostat. You will have to remove the inside cover to confirm.check the wires to the heater/ failure of the heater. In case you are not able to do the work have this in mind and look into what the technician responds. take an estimate and move on.Helpful? good day

Posted on Jul 02, 2010

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Good day,
That's too long a period, for a normal. defrost system failure.
You'll have to wait until it quits, then remove the rear panel and look for ice (not frost) building up somewhere in the freezer compartment.
I have solved similar problems on this model, by replacing the defrost thermostat with a GE 60 degree thermostat, and a WR9X330 GE 6 hour defrost timer to get this model to defrost completely.

It's also possible that the refrigerant charge is slightly low, causing the defrost thermostat not to reach a cold enough temperature to perform a good defrost cycle. (building ice over a long period of time).

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This sounds like you freeezer is not defrosting properly causing foods not to freeze rapidly and possibly causing the fresh food section to remain warmer than normal. I think it would be a good idea to unplug and remove the rear panel in the back of your frezzer to examine just what is going on. Hopefully the defrost element part number WR51X322 is not defective. We also will need to inspect the mother control board below your refrigerator and in-closed in a case that covers the board. All defrost is done by this board part number WR55X10560 Look for burn marks and signs of heat damage. If found the board will need replaced. You also can contact me at and the parts can be found at these links. Sea Breeze

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