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Suction not coming out of bottom - Bissell Cleanview Helix Vacuum

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Dyson DC 28 won't **** from bottom


Hi there,

I'm sorry to hear you're having difficulties with your DC28. Please follow the steps shown in our online support guide to ensure everything is correct with the machine:

http://www.dyson.com/support/help.asp?article=1231&product=DC28-ANIMAL

If this doesn't seem to resolve the issue, please get in touch with us directly so we can help - you can call free on 1866MYDYSON, or email askdysonUS@dyson.com.

Kind regards,

Jack
Dyson Online Customer Support

Nov 09, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

Loss of suction. we have checked that there is ni blockage.


Disconnect the incoming pipe from the vacuum power unit and turn the switch on (on the side of the unit) while you feel the bottom of the unit with your hand. If BOTH motors come on and sound normal and are producing suction you should feel the bottom of the canister flex or you should feel suction at the inlet connection.
If the bottom flexes but there is no section at the inlet there is an obstruction in the pipes witin the vacuum unit. A stiff wire with a hook bent at the end is usually sufficient for removing the dust stuck in that piping.
You can also unplug the 110v poser then remove the top cover (only 3 or 4 screws) and visually inspect the motors and piping for failures.

Dec 30, 2010 | Broan-NuTone CV750 Central Vacuum

1 Answer

Lost suction from cleaning dyson roller brush


Hello,

This is actually a very common problem that we see for repair on Dyson Vacuums. Usually what happens is that the vacuum doesn't loose suction like most people think. You can test this by feeling the suction power on the hose. If you have suction coming from here, then most likely the machine isn't clogged.

What happens is that the bottom soleplate on the vacuum cleaner can easily be re-installed the incorrect way. If this happens the brushes on the vacuum cleaner can not even hit the carpet, which makes the vacuum feel like it's not picking up, but when the suction is tested from the hose it has plenty.

We see a lot of Dysons come in for repair with this problem. The bottom plate is not flush with the rest of the vacuum cleaner. Here's a picture of what an improperly installed bottom soleplate looks like:


974f88e.jpg
When the bottom plate is put back on the vacuum, you should make sure that the bottom plate (the purple colored part in the picture) is flush with the agitator housing tray (red part in the picture). If not, the brushes will not hit the carpeting, and the vacuum won't really pick up anything.

This is how a correctly installed bottom soleplate should look like:


70cf24d.jpg

This should be the first thing you should check on your vacuum cleaner as it's the easiest and most common solution. If this doesn't fix your Dyson, please just use the Clarification Request form, and let me know which exact Dyson model you have, and whether the vacuum has suction power from the hose, whether the brushes turn when set to the carpet setting, and how old the vacuum is. I'd be happy to try and further diagnosis the problem with you.

I hope that this was helpful to you. If it helped you, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner.

Thank you very much,

Chris J.
GoVacuum

Mar 31, 2010 | Vacuums

1 Answer

No suction from bottom, the suction is all coming from the hose at the top


At the bottom you have a plasic plate with a yellow screw remove that and you will find that the suction tube is blocked.

Nov 08, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Cleaned out hoses and now it has no suction and the dirt comes back out at the bottom


check out filter in vacuum ,if full of scruff, the vacuum will have no suction.regards

Jul 29, 2009 | Vacuums

1 Answer

Dyson suction loss


make sure the filters in the bottom are clean, then remove the canister and you will need to clean it thouroughly, pay close attention to the upper section inside where the "cones" come togetheri have read that they are prone to clog up here and lose suction, google dyson suction loss or how to clean a dyson ect...pay attention to getting the rod that releases the bottom to dump back in the correct place or it will not work right. a few write ups tell about this!

Jan 31, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

Vacuum hose has little suction.


There is most likely a clog in the hose. If the hose has poor suction the foot probably has poor suction as well seeing that the hose is what gives the foot assy suction.

Jan 05, 2009 | Bissell 6594 PowerForce Bagless Upright...

1 Answer

No suction or very little


Make sure you have a good bag installed in the vacuum and the door is properly in place. Remove the attachment hose from the bag chamber and turn the machine on. You should have good suction coming from the hose inlet. If you don't you have a problem in the bag chamber. Bad bag, door is not on correct, door is defective, dirty secondary filter.

Connect the hose back to the machine and pull the other end out from the bottom, and turn the machine on. You should have good suction there. If you don't you have a clog or hole in the attachment hose and it needs to be unclogged or relplaced.

Reconnect the to the bottom. Flip the mahine upside down. Take the screws out of the bottom plate and remove. Remove the brushroller and belt. Turn the machine on and you should have suction at the inlet coming off the brushhousing. It you don't, then you have a clog in the nozzle hose and it needs to be removed. It will probably be more accessable from the bottom side since that is the way that it entered.

Sometimes a suction problem can be confused with an brush problem. The belts on that machine should be replaced every 6 to 8 months because they will strentch and wear. This is an inexpensive maitainance that will dramatically improve its function. Part Numbers are 38528-035 and 38528-034

Nov 21, 2008 | Hoover U6437-900 / U6439-900 Windtunnel...

2 Answers

No suction


check the belt or the inside tube between the bag and the brush

Aug 11, 2008 | Dirt Devil M086700 Vision Bagless Upright...

1 Answer

Bissell clearview bagless upright


Hi.

Is this machine a Dyson or Bissell & what model number. ?

http://dysonmanuals.llc.nu/

Chris.

Feb 27, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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