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Polaris viewer on smart phone wont let me pull up unsupported files

My Polaris viewer will not pull up a few files under my texting app and im curious to see what the files are is there anyway I can recover them or change the format?

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What does unsupported format mean

This means the type of picture on your camera is not supported by the viewing software on your computer. There are many shareware and freeware picture viewers and editors. You can tell the type of picture it is by the file ext (filename.ext). I suggest you search for a viewer for that picture type. I like and as sources for shareware. With that said there are many places to find good viewers. If you are looking for a full featured editor check out Gmip

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First step is to go to settings then apps, select Polaris app and then touch "clear data" and "clear cache". Next check to see if your app is working correctly, if not, uninstall and then reinstall the app. If it is a paid for app, Google play store will know, also doing an uninstall and install should not delete any saved files you have created previously.
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When trying to use my email, under Files, my

Sometimes these types of bugs with Polaris can be fixed by going to Apps -> Settings -->My Device --> Application Manager --> Choose [All] Tab scroll down until you find Polaris .. Click on it. Choose uninstall updates and Clear Cache. Sometimes this allows the app to be re-updated in the Google Play Store and allows you to use it again. Hope this helps.

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