Question about Hozelock 2490 Auto Reel 20m Hose 12.5mm

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Hozelock aotoreel wont retract

The hose is jammed and wont pull out or retract

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My hozelock auto reel is only retracting 90 percent of the way in, how do i fix this?

This sort of problem affects all sorts of retractable things as they age - tape measures, vacuum cleaner cords, car seat belts...

Mostly such things contain a very long flat steel spring that is coiled inside and pulling out the hose, tape measure, etc. coils the spring more tightly storing energy to rewind when needed. Unfortunately few such designs use a spring that is strong enough to overcome the additional friction that accumulates with age and use. Lubricant applied when new loses effectiveness, smooth surfaces become less smooth and use produces dust that has a further negative effect and things like cables and hoses lose flexibility and smoothness meaning they need more power to rewind effectively.

Over the years I have variously taken such items apart to clean, lubricate and retension the spring. Sometimes I have drilled a small hole in the casing to the spring chamber and sprayed a lot of WD-40 in there while working the mechanism. With seatbelts and cables I find a dry silicone spray to make the belt or cable and it's guides slippery works well without disturbing the spring.

My final advice is if you remove the cover of the spring chamber always keep at least one hand on the spring. Do not put it down and do not let it go or you could believe for a second you are being attacked by an angry cat and rewinding those springs by hand is hard and tedious work...

Mar 23, 2017 | Hozelock Garden

1 Answer

My hozelock auto reel has stopped locking. Have tried pulling it all the way out and then releasing but it does not solve the problem.

40 meter Hozelock auto reel would not lock when winding back into the drum.
1, Make sure the Hozelock hose has fully retracted into the drum.there should be no tension on the hose reel spring.
2, Use a Black & Decker Workmate.
3, Carefully opened the side cover taking out all of the Torx screws (10 in total) remove handle.
4, Turned the reel over and placed the auto reel onto the Black & Decker Workmate.
5, Placed a socket into the Workmate vice then line up the centre shaft bolt on the auto reel onto the socket, this will hold the steel spring in place so that I could undo the 2 security Torx screws. Slowly remove the 2 screws- there will be a little spring tension when removing the 2 screws, take care.
6, Lever up the centre shaft up out of the reel to expose the internal hose reel, take note the rotation of the plastic cog inside the cover.
7, Remove the brake locking arm from the side cover.
the arm had broken in half, I used a soldering iron to weld the two halves of the brake lever back together.
8, Rebuild in reverse order.
8, When rebuilding the auto reel use the ratchet and socket to tension the steel spring, I unwound the hose out of the drum then slowly wound the spring using the ratchet and socket. This wound in the hose onto the drum up to the hose stop then a couple more turns on the ratchet for a little more tension.
9, Whilst holding the ratchet keeping the tension on the spring. Replace the 2 security screws on the centre shaft .
10, This link on Youtube I found very helpful (46 sec into video) you can see the internal working and the brake lever.

Apr 24, 2015 | Hozelock 2490 Auto Reel 20m Hose 12.5mm

1 Answer

How to open casing on Hozelock hose pipe to replace spring

Peter send me a picture there might be a snap ring in the middle . Heavy Duty Hose Heavy Duty Garden Hose Pipe Hozelock check their support

Mar 22, 2015 | Vacuums

1 Answer

How do I remove this hozelock fitting from a hose that has perished? I want to fit it on to a new hose.

Hold the top (yellow/red) part with one hand, and with the other hand unscrew the grey part to release the tension on the hose, and then pull out the hose along with the grey part. Remove grey part from the old hose, slide it over the new hose, insert new hose into yellow/red part and screw grey part.

Sep 23, 2014 | Hozelock 2065 0000 Water Stop For 3/4 Inch...

1 Answer

How can I fix a hozelock hose reel that has been pulled out too much and jammed?

you have to take the cover off and redo the hose you can re reel back in

Jul 19, 2014 | Hozelock 2490 Auto Reel 20m Hose 12.5mm

1 Answer

Model N: 116-26512690

The wire is jammed and bunched up inside the reel, usually caused from lettign the cord return too quickly. Disassemble and unbunch.

Jun 11, 2014 | Frigidaire Kenmore Washer Tub to Pump Hose...

1 Answer


There is usually a retensioning screwdriver slot at the center of the back., you have to take off a small cap at back.

Jul 09, 2013 | Garden

3 Answers

How can i fix a leak inside my hozelock auto reel

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Jun 01, 2012 | Hozelock 2490 Auto Reel 20m Hose 12.5mm

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