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If i am right, you are telling about the Neighbor's Picture on the Farmville. This is actually not a big problem but plug-ins problem, it'll be fine after you update the quicktime player ( http://www.apple.com/quicktime/download/ )and Adobeflash player ( http://get.adobe.com/flashplayer/?promoid=DXLUJ ). After you update this you'll be ask to restart the browser, so make sure that you are not downloading such as movies, songs, softwares etc.. when you are doing this or you'll loss all the partial downloads. If this doesn't solve the problem, in rare cases this is caused by the server problem, I had faced the same problem once when i was a big fan of the farmville but when i ask all my friends in my country, they were facing the same problem, but it was fixed after few hours.. Good luck.
It might be that you the person's internet connection could be a slower connection then yours. That would explain why every time you try to do to help you are getting out of Sync window error. If you can I would ask the person that you are helping to get a faster internet connection. That would take care of the sync.
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