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Hoover Nextra washing machine - water backing up

When starting wash programme, detergent washed down but then water comes flooding out of the detergent drawer! I stopped programme, mopped up and seems that water level out of detergent drawer not dropping. Advice please as looks as though there is either a blockage into drum or maybe there is a valve stuck? - so is there an easy way to release/rectify? Many thanks!

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  • smileyone Oct 08, 2007

    Thanks, I've pulled out and cleaned drawer but I can see that water level for where water (and detergent) is fed into machine hasn't dropped so problem looks to be further down

  • smileyone Oct 11, 2007

    Hi, in the end repairman came out and apparently it is a common design fault with Hoover Nextra machines to have a u bend on the black rubber pipe that feeds down from the detergent drawer into the machine.  Watching what he did, the repairman folded back the rubber drum seal to access the rubber pipe which was clearly blocked with soggy soap powder so he scraped it all out and refitted pipe.  No requirement to access machine from rear or to access the water level tube.  Tip appears to be to use tablets in wash rather than detergent!

  • Anonymous Nov 26, 2008

    I have a Hoover Nextra 7 and when I put the machine on it fills up with water but a few seconds into the filling process some water comes out of the dispencer draw and sometimes when ever I select a programe sometimes it will start a differant programe! its so anoying

  • Anonymous Mar 18, 2014

    water and detergent in the drawer after it is finished washing

  • Anonymous Mar 25, 2014

    I laid it down and changed the shocks but now it won't behave.... it is as if it is in the middle of a programme but it won't stop. It turns the drum slowly but nothing changes and it runs and runs. If I turn the programme dial to top/stop it keeps on going. The progress light is intermittent but when its on it stays at the top. Nothing is inconsistent.I press the door open and nothing happens. I wondered if I'd disturbed the contents of the large rubber tube out the bottom of the drum? Maybe water from the powder drawer got into the electrics? Any ideas very welcome! Thanks!



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If this is a front loader see that u use only washing powder for FRONT LOADING MACHINES. Also possible your detergent drawer is clogged with old dry detergent. Pull out the drawer and clean with tooth brush. Things shd be fine.

Posted on Oct 08, 2007

  • prem mathew Oct 10, 2007

    If this is a front loader, do open up the rear, after disconnecting from the wall socket.  There is a thin tube going down from the control panel to the water exit area; disconnect this tube from the top and blow into it, air should freely flow; if not, clear this tube. Refit.  This is the water level tube, it should be clear, your machine would then not flood.



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1 Answer

Water leaking from detergent drawer

The first thing to do is take note of what the washer is doing when water leaks out in order to help pinpoint the cause. Does it only leak when filling? Is it leaking during wash or rinses? Or is it leaking only when it goes into spin?

Only leaks when filling

  • Water pressure that's too strong. Some dispensers can't cope with high water pressure. Make sure the washer is level as one leaning forward can leak if combined with high water pressure. Try turning the tap on the washer down. Only suspect this if you know the water pressure is high and it looks like it's gushing in quite fast on fill
  • If there is an optional detergent flap fitted in the drawer for holding liquid detergent make sure it is removed or drawn into the up position if using powder otherwise it prevents detergent running down into the drum
  • A build up of grease and slime in the nozzles at the top of the dispenser where the water flows in causing water to spray at the front and run out when filling. Check this article -black jelly-like substance in soap dispenser and on soap drawer (In extreme cases I've had to replace the dispenser.)
  • A build up of undissolved detergent in the base of the soap dispenser under the drawer (depending on the design). Remove the soap drawer and check the bottom of the soap dispenser for a build up of detergent that could allow water to run over the lip of the dispenser
  • Blocked dispenser hose: Some washing machines can flood water out of the soap dispenser if the hose leading out of the dispenser into the tub gets blocked. Blockages can be something put into the drawer by a child or a chunk of undissolved detergent tablet. Indesit, and Candy, as well as some of the later Hoover washing machines suffered from this design flaw. The hose where the water is flushed down, was right at the front of the soap dispenser on these washing machines and it wasn't wide enough. Undissolved powder from a tablet or lumps of detergent through poor water pressure can block this hose solid causing water to back up. Unplug machine, remove lid and feel this hose carefully for obstructions.
  • Overfilling: If the washer starts to fill and never stops it will flood out of the drawer eventually - Washing machine overfills
Leaks out of drawer during the wash or rinse cycle
  • Too many suds? If you can see the door glass is white with foam up to the top it could be foaming out of the dispenser. Too much foam in the washing machine
  • Overfilling: If the washer starts washing but the water doesn't stop coming in it will eventually fill the drum so much it will start to pour out of the soap drawer and other places. If this is the fault you should be able to see the drum is so full of water it's making a different sound, maybe labouring under the load, and the door glass full to the top with water. You should also hear that water is still running into the machine and be able to detect it by opening the drawer. However, in most cases an over filling washing machine should trigger an error code long before it gets to this stage but if you suspect overfilling check this page - Washing machine overfills
  • Surging: There are (often intermittent) faults that can cause the motor to spin out of control on wash or rinses. Instead of turning slowly the fault causes the motor to surge into spin instead which throws the laundry and all the water about violently. Water can then be forced out of the soap dispenser drawer. This fault should be relatively rare these days but if you observe this behaviour call an engineer to diagnose the cause.
Leaks from drawer only when spinning
  • If it only comes out on spin it can be caused by a partial blockage preventing the water being pumped out fast enough resulting in excess water being thrown around on spin and backing up into the dispenser. This fault is similar to the surging fault described in the last list but different in that the problem only occurs when it's on a proper spin cycle and much of the water has been pumped away. Troubleshooting this fault is all about finding out why it isn't emptying the water properly which is usually due to a partial blockage. Follow the same troubleshooting as described for a washer not pumping any water out at all - Washing machine won't empty water
  • If water is being forced out of the drawer when the washer is spinning but it is on wash or rinse and shouldn't be spinning follow the procedure for surging in the previous section above

Dec 23, 2016 | Washing Machines

1 Answer

Water is pouring out the detergent dispenser. Can I remove the whole unit easily?

The dispenser should be removable as it is simply a drawer. You may have to press a clip at the back in order to fully remove, but it should come out. What has probably happened is that undissolved soap powder has built up over time and has clogged up the inlet and the water is now backing up and flooding out of the drawer. This is fairly common and is one reason I use liquid detergent.
Just dig out the build up as best you can and see if you can pour some hot water down the chute and this should clear it.
While you are at it, it may be worth checking your outlet as well as modern machines tend to be only cold fill and wash at a lower temperature and the powder doesn't fully dissolve at lower you have possibly discovered.
Once all is clear, simply refit the drawer and hopefully all will be well.

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How do I change pcb on Hoover Nextra HNL 2126 please ?

make sure u photograph were all the wires go back on with ie ure phone

Feb 13, 2015 | Hoover Nextra HNL 3166 Z Front Load Washer

1 Answer

My zanussi zwg 6141p washing machine is calling water at start of cycle but is not going into drawer to swill out detergent , is also stopping half way with the green light on the start button flashin

Some appliances malfunction can be displayed in hexadecimal or in binary code.
So your device is defective and shows you what's wrong. You have to count how many times flashes red light and how many times flashes green light. Red light shows the first error number and green light the second error number.
For example: you forgot to close the door and you started washing machine. After some time (timeout) will generate an alarm. Four times will flash red light and once the green light which means error code " E41 " or "Open door"
" E20 " means "No drain water"
" E10 " means "No fill up water"


Sep 08, 2014 | Zanussi Washing Machines

1 Answer

Detergent drawer

Just take out the detergent drawer and clean it, this used to be because it`s jammed, full of detergent

Jan 03, 2013 | Washing Machines

2 Answers

Our fisher and paykel dishdrawer won't wash. It comes up with F1 and flashing light on control panel.

the dynamo dishwashing stuff has caused foaming which reached the base of the dishdrawer unit causing the flood switch to trip. This gives F1 error.
Not sure how much foaming has occured.

Best to turn off power and take power cable out from socket. then empty the drawer using towels. pull out the bottom drawer and wait a day or so to let the foam disappear from the bottom of dishwasher (under the bottom drawer). Connect the power and see if F1 had gone. If not, you need more work. Post a comment based on the above suggestion and I will guide you further if required. Always use Finish dishwasher power only (recommended quantity) as the drawers are small and don't need much detergent.

Dec 27, 2012 | Fisher Paykel Dishwashers

1 Answer

The machine fills with water then lights start flashing and will not wash.

the problem is simply when loading clothes u check the amount of water the machine can collect cos some machines don t take much water while washing or u call ur technician 2 come and check it

Jun 22, 2011 | Hoover Nextra HNF 2137 Front Load Washer

1 Answer

The soap tray fills with water at the back conditioner section on every run (no matter which programme) and does not drain, so I have to manually remove it and empty it after every load. I also think this...

Remove the detergent drawer by pulling it out and then pressing down the yellow part on the back of the drawer. Clean the drawer fully by hand in a washing up bowl using a mild detergent. Detach the yellow part from the grey part by turning it upside down and push in the clips gently. Clean the yellow part thoroughly. Put the yellow part back on - it just clicks back in place, and push your detergent drawer back in. Do an empty cotton wash at 85C (with no washing powder) to sanitise your machine.

Apr 13, 2011 | Dyson Memory CRO1 Front Load Washer

1 Answer

What tray is what for a Hoover nextra washing machine?

Hi from retired Englishman in SW France,
A quick and easy way to find out which tray is which is to pull the detergent drawer out just so that you can see into it. Start a pre-wash and see where the water runs in, then advance to the main wash and observe. Finally start a rinse cycle and where the water goes in is where the conditioner/softener goes.
In a few cases I have come across, the pre-wash tray shares with the conditioner/softener part but the pre-wash powder goes in the front and the softener in the back.
Methinks you could also do with a manual!
You will need to type into your search engine/web browser '(make) washer manual' and you should be presented with a number of sources from which you can either download for free or have to pay a nominal amount. During the process you will be asked for the actual model number!
Good luck,
John C.

Mar 22, 2011 | Hoover Washing Machines

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