Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

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Cleaner not picking up

Roller not turning

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Hi Barbara, it's Jack at Dyson.

I'm sorry to hear the brush bar in your machine isn't rotating. Please make sure that the brush control on the cleaner head is set to 'Carpets' rather than 'Hard floors', as the brush bar will not rotate when the machine is set to the Hard floors position.

Please note, the brush bar will never rotate when the machine is standing upright, so make sure it's reclined into the normal vacuuming position before testing it. You might find our online Support guide useful when troubleshooting:

http://www.dyson.com/support/dc07/dc07-animalus/diagnosis-root-menu/flo-dc07-gen-i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/redirect-to-flo-dc07-clutch-does-the-brushbar-turn-with-the-power-on/flo-dc07-clutch-does-the-brushbar-turn-with-the-power-on

If you're still concerned about your machine after you've given this a try, please get in touch with us directly so our experts can provide some further advice. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Posted on Nov 20, 2013

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