Question about Dyson Shopko DC41 Animal Bagless Upright Vacuum NO COLOR, Size NO SIZE

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Dyson dc41 no suction in floor but in wand - Dyson Shopko DC41 Animal Bagless Upright Vacuum NO COLOR, Size NO SIZE

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Check the connection hose for obstructions and clean all filters

Posted on Feb 19, 2014

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6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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Dysonteam
  • 167 Answers

SOURCE: A Dyson dc 17 Animal and the wand/hose has lost suction

Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.

For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

Dysonteam
  • 167 Answers

SOURCE: No suction on wand of Dyson DC14 Animal

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Posted on Apr 22, 2010

  • 1 Answer

SOURCE: hi my dyson dc18 has great suction from wand but

My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

Posted on May 23, 2010

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My vacuum is making noise and has no suction through the accessory bar.Checked the hose and inside of machine for blockages and still have no suction. Do you have any ideas of what to do next? Thanks.


Hi Margaret, it's Jack at Dyson.

Although I understand you've already checked your DC41 Animal for blockages, it does sound as if there is an obstruction somewhere inside the hose, wand or changeover valve of your machine. This is quick and easy to check for, and our video guides below will walk you through each step:


I'm confident this will help, but you're welcome to contact the Dyson Customer Helpline directly if you'd like further assistance after giving this a try. If a repair or a replacement part is needed, our experts will be able to confirm whether this is covered under your Dyson warranty.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 04, 2015 | Dyson DC41 Animal Bagless Upright Vacuum...

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Dyson DC41, DC43, DC65 or DC66 - Removing a blockage from the wand or hose


If your Dyson DC41, DC43, DC65 or DC66 upright vacuum cleaner doesn't seem to be picking up as well as it should be through the hose, wand or cleaning tools, this may be due to a blockage. A blockage could occur if an item too big for the machine has been accidentally vacuumed up.

After turning off and unplugging the machine, please follow the steps shown in the video to locate and remove any obstructions from the wand, hose and changeover valve.

on Jun 04, 2014 | Dyson Bagless Upright Vacuum DC41 Animal

1 Answer

Self adjusting head plate not adjusting to hard floor


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty pushing your DC41 on hard flooring. However I'm confident I can help you resolve this - if you can email me directly at help@dyson.co.uk, I'll be in touch as soon as possible to take some further details. If you have the facility to attach a clear photo of the underside of your vacuum's cleaner head to your email, that would also be very useful to me.

I'll look forward to hearing from you.

Jul 17, 2014 | Dyson Bagless Upright Vacuum DC41 Animal

1 Answer

The hose suction on my Dyson Animal (DC41) is fine, but will not disengage when you put the hose back and want to use the floor sweeper.


Hi Stacy, it's Jack at Dyson.

This issue you've described with your DC41 sounds unusual, as the changeover valve will divert suction to the cleaner head automatically when you recline the machine into the vacuuming position. If it's not doing this, it's possible you have a blockage somewhere in the cleaner head, internal hose or changeover valve.

To check for this, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc41/dc41-irspu/diagnosis-root-menu/performance-flo-area-check-dc41/flo-brushbarvid-dc41/redirect-to-performance-flo-base-dc41-checking-the-internal-hose/performance-flo-base-dc41-checking-the-internal-hose

If you'd like some further advice after you've given us a try, please email our experts with your details at askdysonUS@dyson.com. Someone will be in touch to help as soon as possible

Feb 27, 2014 | Dyson Bagless Upright Vacuum DC41 Animal

1 Answer

The vacuum hose is not pulling in suction


Hi William, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC41. From what you've described, it does sound like their may be a blockage in the wand, hose or one of the air ducts. To check for this, please follow the steps shown in our online Support guide: http://content.dyson.com/support/help.asp?article=1580&product=DC41-IRSPU

If you continue to experience issues with performance after you've followed through the steps in the guide, please get in touch. Our experts are on hand to help, and will be happy to walk you through some further checks - we should be able to resolve the issue right over the phone. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Jun 17, 2013 | Dyson DC41 Animal Upright For Pet Hair

1 Answer

Model DC40, the wand doesn't have any suction when I want to use on stairs, etc.


Hi there, it's Jack at Dyson.
If your DC40 doesn't seem to have suction through the wand but picks up as normal on flooring, it's likely there's a blockage in the wand or hose. To locate and remove any obstructions, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc40/dc40-multi-floor/my-machine-is-not-working/machine-not-sucking-up-well/check-the-wand-and-hosedc40


It's also worth giving both filters a wash as shown in the video below - in normal use this should be done at least once a month. Use cold water without detergent and at least 24 hours for the filters to dry completely before replacing them.

I hope this helps, but if you'd like any further assistance please call our freephone Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 04, 2013 | Dyson DC18 all floors Bagless Upright...

6 Answers

Hi my dyson dc18 has great suction from wand but when you got to use the vac for floors little suction but wand still got suction even while vacuming floors is it suposed to stop suction from wand


My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

Apr 03, 2010 | Dyson DC18 all floors Bagless Upright...

2 Answers

My Dyson dc 18 slim extender wand has NO suction. There is a plastic white cylinder object blocking.


If the floor head has suction and the wand does not, or vice-versa, the white cylinder you are referring to diverts the suction between the floor head and wand. If the flimsy plastic switch used to turn the cylinder is broken, you may need a new under carriage or just set the cylinder to wand or floor manually and use it as a one dimension cleaner. Depending on your ability, perhaps the switch can be purchases and replaced by a DIYer, but the job looks moderately difficult.

Jan 31, 2010 | Dyson DC18 Allergy Bagless Upright Vacuum

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