Question about Black & Decker SmartBrew DCM500 Coffee Maker

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Black & Decker Smart Brew

Ok, I purchased a coffee maker and the time always reset itself to military time i.e. it would go from 13:00 then to 2:00. Initially when I plugged it in it seemed to go through the time correctly but once I set it to brew with the auto brew, the time would go crazy. I took it back thinking it was broken and got another one (same brand/model) and now it's doing the exact same thing. It works, it's just that the time goes haywire. HELP could I possilbe have gotten another coffee machine that malfunctions? Thanks Terry2

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  • Anonymous Nov 18, 2007

    same as above

  • coffeelvr Jan 03, 2008

    I have the same problem. I notice the time switches mainly a few hours after I set the autobrew function. It switches to military time, but stops at 1900 and starts over again at 000. I left an email for Black & Decker customer support, but did not hear back.

  • Dee 2 Jan 05, 2008

    I also can't seem to be able to set the automatic programme.........time keeps switching on me..........maybe it does not do the midnight shift??? i have also seen the military time........and returned it for another just yesterday........guess what new one is doing the same thing........



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Posted on Jan 02, 2017

  • 146 Answers

SOURCE: Brewing problems.

You have a thermal fuse that could be giving you a problem. Some of them you can disassemble some you can't If you can disassemble and check the thermal fuse.

Posted on Dec 29, 2007


SOURCE: Kenmore Coffeemaker 100.82006

hi gayley i could have wrote your post. i am so mad . i brought this coffee pot in oct. or nov and really liked it . it brews really fast . now i cant find the receit. hope some one knows what to do

Posted on Feb 16, 2008

  • 1 Answer

SOURCE: black and decker spacesaver coffee maker

I need the replacement part of the coffee maker that keeps the water in the tank, black round gasket with a spring tell me more or where I can go and get replacement parts for it.

Thank U
Star Litle

Posted on Sep 24, 2008

  • 1618 Answers

SOURCE: Gaggia Titanium Brew Unit Blocked

Check the shower screen on the brew unit.

Posted on Aug 06, 2009

  • 8596 Answers

SOURCE: slow to brew

Make sure you are not using a paper filter and a gold tone filter at the same time.

Make sure the carafe lid is down all the way and that the center knob of the carafe lid is making contact with the spring at the bottom of the filter basket.

If the above conditions have been met, then decalcify your coffeemaker by running 1/3 carafe worth of vinegar and 2/3 carafe worth of water through your coffeemaker - use the self-clean button to do this - will take about 35 minutes.

Posted on Sep 29, 2009

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I work for Black and Decker customer support. Our customer service phone number is 1-800-231-9786.

Try cycling through the time using the set procedure. If you don't see regular time appear after the military time, it needs to be replaced. Unfortunately, the unit can't be repaired. The unit comes with a one year warranty from the date of purchase. Please call the number above so that we can determine your warranty eligibility.

While this doesn't actually solve your problem, I hope the information allows you to make an informed decision as to how to proceed from here. Please let me know if I can be of further assistance.

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