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Scanner my computer wont recognise my scanner ive installed it but it keeps coming up turn on scanner and ensure leads are connected properly which they are

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  • Anonymous Nov 26, 2007

    the computer is not reconignizing the scanner



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Usually this is a problem with old (parrallel port ) H.P Scanners. Shut down your PC, remoce power of the scanner, remove the data cable of the scanner both at PC as well as at scanner end. Reboot the PC. reconnect the data cable and then the power cable ofthe scanner. Try using it. If you have win98, it should work now. If Win XP_P, reboot your PC, it should work. If the problem persists, try re-installing the drivers.

Posted on Oct 08, 2007


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Verify cables connected properly to the back of the scanner
If the scanner is a parallel port scanner it is likely it has two available connections on the back of the scanner. Verify that the cable coming from the computer is connecting to the IN, Computer IN, computer, or similar connection.
Ensure that the scanner is getting power
If your scanner is not getting power it is recommended that you check the connections ensuring that they are connected properly to the back of the computer and from the scanner to the wall. If you have the scanner connected to a power strip and or surge protector it is temporarily recommended that you connect the scanner directly to the wall.
If the computer scanner is getting power, you should notice the inside light come on when the power is first received by the scanner.
After checking the connections you still get no power to the scanner, it is recommended you contact the manufacturer of the scanner.
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If you have another device connected in between the scanner and the computer, turn off the computer and temporally disconnect the devices connected to or from the scanner. If, after disconnecting these devices, the scanner works, it is likely that another device may have issues or may be unable to work with other parallel devices.
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Update the drivers
Verify that the latest drivers are installed for the operating system being used on your computer. A listing of computer scanner manufacturers and links to the drivers pages can be found on our scanner drivers page.

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