Malbers use a thermal (heat acting) latch to hold the door closed, so it stays latched for about 2 mins after being turned off. This is to give you time to think before you open the door and possibly spill water all over your feet. When the little bi-metallic piece cools off, it bends to one side (inside the latch assy) releasing the catch, and the door can be opened. Sometimes, the bi-metallic part bends OK, but the latch catches and won't release. It just needs a little vibration to free it up. A smack to the latch area (on door or face of Washer) will free the latch.
I tell my customers: Don't pull too ******* the white door handle. If you can't open it with your little finger (seriously) it's not ready to open!
Unfortunately, this manual is not available online. I emailed Malber regarding the manual. Although they do not have an online version, they indicated that they would mail a hard copy of the manual to your home. Call 800-387-2011 Malber will be glad to send you the manual.
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