Question about Maytag Neptune MDE5500AY Electric Dryer

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My control board lights up but when you push the buttons nothing happens. It wont start or turn off, and if you unplug it and plug it back in it goes right back to the same settings. We were told it prob was control board. bought a new one and it does the same thing. we checked out the fuses, they all check out. we checked door switch, it seems fine. not sure what else can be checked. everything we check with ohm meter seems to check out fine. This just happened one day and i never had a problem before, its like the buttons are locked or something. thanks, jan

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  • JANICE POWELL Oct 06, 2007

    yes we tested the door switch, well we bought a new one and it didnt change anything. and the thermal fuse has power when you check it with the meter. and i was told if the fuse checks out with the meter than it is still good. right?



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Have you checked the door switch, thermal fuse on the heater housing(this will keep it from starting).

Posted on Oct 06, 2007

  • joey  shearer
    joey shearer Oct 07, 2007

    Check it with and ohmmeter and see if its open (non-continuitous) or closed (continuitous). Checking voltage can lead to misdiagnosis. Or just try putting the wires together. Here is a service diagnostic test but you will still have to verify the fuse is good. Accessing Service/Diagnostic Mode:
    Pressing down the damp dry and time (-) keys
    for 5 seconds places the machine in the
    diagnostic mode
    then press wrinkle release for any stored codes
    scroll through with the + and - time keys
    Here is the touchpad/membrane check

    While in system check mode, pressing the
    damp dry and sensor dry keys for 5 seconds,
    will start a membrane pad switch test.
    The membrane check involves turning all the
    embedded LED on the membrane pad on.
    All the LED?s can be toggled off by pressing
    the key associated with the LED. To exit the
    test at any point, press the damp dry (>) &
    sensor dry keys again for 5 seconds or press
    the off key to exit diagnostic mode.

  • joey  shearer
    joey shearer Oct 07, 2007

    there are two thermal fuses on your model as well


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We had the very same problem. First I did the whole unplug to reset thing and nothing changed. Then I took the control panel loose and unplugged all the plugs on the printed circuit board to look for corrosion. The pins all looked fine as well as the female of each plug. I put it all back together and everything worked fine for around two months I reckon. Now the problem is back. Unplugged each plug and put a little bulb grease on all the pins and reassembled it. Seems the problem is fixed again. Time will tell for how long. Obviously it is a connection problem on the printed board.

Posted on Nov 10, 2013


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