Question about Epson Perfection 1670 Flatbed Scanner

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No picture in preview box

All connections are correct. After scanning no image shows up in the preview box. It looks like it is scanning but as I said no image in the preview box, and when you save it to a file, it shows only the file name and again no image.

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  • gencur Nov 18, 2007

    I am having the same problem in professional mode. When I use the other modes it says "Cannot find a document"

  • Anonymous Jan 04, 2008

    same problem. there is no picture after scanning. The scanner always worked fine in the past.

  • labelleb Jan 08, 2008

    same problem, scans but no picture

  • gusgusgusgus Jan 11, 2008

    Yup. Same thing here. Very frustrating! Any suggestions?



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Here's what Epson tech support sent me about this problem:

Thank you for contacting the Epson Connection.

The error you are receiving may be from the twain driver but also the
Scanner itself. Please have your scanner checked with a technician. You
find the neares one by clicking on the link below.

If you require further assistance with this particular issue, please
all of our previous correspondence is contained in your reply, so we
better track the history of this issue.

If you have a different issue, please submit another E-form via our
(, and we will respond in a timely manner. Thank
again for contacting Epson.

Patrick H
Epson Connection

Posted on Jan 19, 2008


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Simply how to use the scanner which does not come with instructions. Many t hanks for your assistance

  • Click Settings > Scan Settings > Button Settings at the bottom of the left pane.

  • Click the Scan Picture Button tab. Under "Scan to" select the program you would like to edit the image with after the scan is finished.
  • Repeat step 2 for the Scan Button, the Scan Document Button and Scan Film Button. Select the program you would like to use to open each type of scan, or select "Save to File" and the desired file type. Select your preferences under the Document or Picture menus based on the type of image or document you will scan most often using this button. Ensure that the "Show Preview" check box is checked for each button type. Click "OK."
  • Place your document or picture on the glass. If scanning film, place the 35 mm negative or slide in the special adapter provided by HP. Select the Scan Picture, Document or Film button depending on what you are scanning. Select the Make Copies button to copy the document or picture directly. Click "Scan" and then "OK" to see the scan preview.
  • Crop your image by clicking the small black boxes at the edges of the selection area. Drag your mouse until the portion of the image you wish to scan is selected. Select the image correction settings in the menu on the right to fix any problems with the picture or document. You may also change the image resolution and resize the image in these menus. When you're finished, click the "Accept" button. If you'd like to scan another image, select "Yes" in the next dialogue box. If not, select "No."

  • Feb 21, 2011 | Office Equipment & Supplies

    2 Answers

    How to scan a picture?

    1. were you able to install the printer software correctly? if yes, please check the epson software in the program files if there a scan/imaging applicatoin installed.
    2. if you have adobe photoshop. click import then select your scanner device. it will popo out the scanner software..

    Jun 13, 2010 | Epson Stylus Multifunction Inkjet Printer/...

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    How do you scan a picture into the computer with a lexmark P6250?

    SORRY, I COULD DO ALL, SAID TOO BIG, Using a computer 1. Make sure your All-In-One is connected to a computer.
    2. Load your document face down on the scanner glass. For help, see Loading your document on the scanner glass.
    Open the Lexmark Imaging Studio. For help, see Using the Lexmark Imaging Studio

    4. Click the Scan button.
    The All-In-One Center appears with the Scanning & Copying tab expanded
    5. Click Preview Now in the upper right corner of the All-In-One Center.
    An image of the scanned item appears in the preview section.
    6. Click and drag the dotted line box to select a specific area of the preview image to scan.
    7. Click Display Advanced Scan Settings to review and change the scan settings. Click OK.
    here is the web site where the info was. If you want to see better images just click on link below. good luck :0)

    Nov 19, 2009 | Lexmark P6250 All-In-One InkJet Photo...

    1 Answer

    Hp scanjet 8250. I want to set my scanner to default to PDF when I am trying to email. That is the way we do most of our scanning and right now it defaults to RTF.

    Have you considered simply scanning from within Adobe Acrobat or similar software that produces .pdf and then use the email feature within Acrobat?

    As I look over the HP User Manual, I can't see any method to set the default output. It simply says...

    Use the E-MAIL button() to scan documents or pictures and insert them in an e-mail message as an attachment. You must have an Internet connection and a supported e-mail application.
    1. Place the original face down on the scanner glass or face up in the ADF. If you are scanning two-sided originals from an ADF, slide the DUPLEX switch to two-sided mode.
    2.Press the E-MAIL button().A message appears asking if the original is a document or a picture.
    3.Select Document or Picture, and click OK.Note:A preview image will not appear when scanning from the ADF. To change this preview setting, see the HP Photo & Imaging software Help.
    4. Select the final scan area (the area inside the dotted lines) in the preview image.
    5. Make adjustments to the preview image if needed.
    6. Click Accept.The final scan area is scanned and your e-mail application is opened. The scanned image is added as an attachment to the e-mail message.
    7. The Save As dialog box appears. Type a file name and choose a file type, and click OK.
    8. Complete the e-mail as usual.

    Aug 07, 2009 | HP Office Equipment & Supplies

    1 Answer

    Can't scan PLEASE HELP!

    SOLUTION: Download the latest version (v 7.7.2) of the HP software from the HP website at Uninstall the previous software and then reinstall the downloaded software. WORKAROUND: Follow the steps below:
    1. Load the slides or negatives in the TMA and place it on the scanner glass.
    2. Open Image Zone and click on Scan Picture to scan everything.
    3. After the scan is completed, change the settings from glass to scan slide/negative from TMA. The unit will scan again and show the four slides or negatives in the preview.
    4. Click on the first picture in the scan preview and make the following changes:
      • change the dust and scratch removal/sharpness to none
      • change the resolution to 72 dpi
    5. Click on the second picture in the scan preview and make the same changes described above.
    6. Click on the third picture and then the fourth picture and make the same changes.
    7. Click Accept . The correctly scanned slide or negative images will be saved in the Gallery.

    May 21, 2009 | HP Photosmart 3310 All-In-One InkJet...

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    Using epson v500 and can't get it to change the document size under image type in professional mode according to manual. scanning old B&W negatives 2 x 2 in size and it cuts off the image most of the time...

    I had the same problem and have found my answer. I don't know if it's the technically correct one but it works.
    When you open the scan page and it shows you the mode, setting, original document type, destination, adjustments, and then the preview and scan buttons. Under the Preview button you will see a box check marked for thumbnail. Remove the check and then do a preview scan. You should end up with a complete scan showing the slide (if you only scanned one), the open side and the surrounding blackened area too. Click on the picture in the preview and then draw an outline around the part of the picture that you want to use. Do this just like it you were going to do cropping of the photo. Once you have the box around the part you want click on zoom. Your next preview will be the picture that you want. I haven't figured out how to remove the remaining blackened area with out going into a photo edit program but it must be able to be done. Then you can scan to where ever you save them to and have the whole slide. I hope that this gets you at least some what further along.

    Mar 12, 2009 | Epson Perfection V500 Flatbed Scanner

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    My scanjet 4370 won't take pictures?

    well, the picture may look the same on the preview, but when you actually save it, it will show you the correct picture. Do a preview first, before you give the scan and save command.

    May 11, 2008 | Office Equipment & Supplies

    1 Answer

    I press scan it it wont scan my picture.

    1. To load a picture, lift the lid and place the original face down on the left front corner of the glass, with the sides of the picture touching the left and bottom edges.
    2. Close the lid

    Scanning a text document
    1. Load the original.
    2. From the HP Director , click Scan Document .
    3. From the HP Scanning dialog box, select the desired options and Scan to destination.
    4. A preview of the image will appear in the HP Scan window. Make any edits from the HP Scan window and click Accept .
    5. Click Scan . The document will open in the selected Scan to destination.
    Scanning a picture
    1. Load the original.
    2. From the HP Director , click Scan Picture . A preview of the image will appear in the HP Scan window.
    3. Make any edits from the HP Scan window and click Accept . The HP PSC sends the scan to the HP Photo & Imaging Gallery , which automatically opens and displays the image. The HP Photo & Imaging Gallery has many tools to edit the scanned image. For more information about using the HP Photo & Imaging Gallery , see the onscreen help that came with the software.
    Stopping a scan To stop scanning, press Cancel on the front panel. Hope this helps. Good Luck.

    Apr 08, 2008 | HP PSC 1315 All-In-One InkJet Printer

    1 Answer

    Epson 3490 does not find the slide I put in the correctly positioned provided frame

    Please do the following to scan slides or negatives in manual mode of the Epson TWAIN:
    For scanning transparencies in HOME mode - for EPSON SCAN models, not Epson Twain/Manual mode models.
    1) In the program you are working from, begin the scanning process. If working in FULL AUTO MODE as the scan begins click PAUSE or CANCEL, then change "Full Auto Mode" to "Home Mode".
    2) You will now see all Epson Scan settings displayed. If the scanner has not previewed automatically, click the large preview button to get a visual of what is on the scanner.
    3) Ensure the settings on the Epson Scan are correct for what you wish to scan. For example, the DOCUMENT TYPE for transparencies must be either "Color negative film", "B&W Negative Film" or "Positive film"*.
    * FILM here indicates that the item being scanned is transparent to light; this setting is also used for slide scanning. Positive indicates that the image is in true colors (ie the grass is green and sky is blue), whereas negative indicates reversed colors, as produced in some photo finishing processes.)
    If the DOCUMENT SOURCE is set for a flatbed related option, ie PHOTO, the scanner is looking for reflective items and will not activate the backlight in the transparency unit. If the DOCUMENT TYPES for "FILM" are greyed out or cannot be selected, close the Epson Scan, reseat the power/communication cable connecting the base of the scanner to the transparency unit, then reopen Epson Scan and try again.
    NOTE for PROFESSIONAL MODE users: DOCUMENT TYPE should read TRANSPARENCY for film scans.
    4) Ensure the other scanner settings are correct for the type of scan you are doing. For example:
    IMAGE TYPE should be color photo for all positive or negative color transparencies, or BLACK AND WHITE PHOTO for monochrome transparencies.
    DESTINATION is unimportant, however you should select a RESOLUTION appropriate to what you plan to do with the scans. (There are no hard and fast rules for DPI. As a general guideline, if you are saving scans at original size, a resolution ranging from 400-600 DPI should capture enough information to faithfully record the image. If the slide or negative will be enlarged, you will need to increase this DPI accordingly. We have no means to calculate what your exact needs will be in this situation; you will need to experiment and view the output to gauge the appropriate input DPI from the scanner.)
    PREVIEW. If your scanner is doing a THUMBNAIL PREVIEW, the slides will automatically preview and appear in boxes on the left side. Here, you can select or deselect the slides you wish to scan.
    If you recieve a message that the scanner could not find the film, or you see in the preview that part of the scan is cut off, click the down arrow next to the large PREVIEW button and click NORMAL, then PREVIEW again. In NORMAL PREVIEW mode, the scanner will capture all information on the flatbed; you will then have to manually marquee or crop the slides you wish to scan. Use the left mouse button (click, hold, drag) to lasso one slide inside a box made of dotted lines, then click scan. Only the selected area will scan. Repeat this process for as many slides or filmstrips are on the bed.
    5) Click CLOSE once scanning is complete. The images will now transfer to the application in use.

    Dec 28, 2007 | Epson Perfection 3490 PHOTO Flatbed...

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