Question about Logitech 9311570403 Mouse

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Wireless mouse stops working after reconnect

All of a sudden, the only way I can get my mouse to work is to reconnect, then it only works for 5-10 seconds and freezes. It won't resync and stay connected. However the wireless keyboard stays synced. I noticed this happening after I cleaned off my keyboard with a dry towel, I think I may have depressed a button on the keyboard causing it not to work properly?? Does anyone know what button this could be?

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  • 167 Answers

You should get your mouse replaced if it is under by warranty. The cause may be falling from the desk or even a sudden tap may get the battery contacts unreliable. No use with cleaning or soldering the contacts, this may happen again.

Posted on Oct 11, 2007

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1 Answer

GE wireless mouse does not work 98548 the red light on the receiver does not turn on.


Greetings,

Please try disconnecting the receiver for 1 minute then reconnect it. Then resync the mouse to the receiver.

Was it working before? You can try downloading and installing the latest drivers from Jasco Products at http://www.jascoproducts.com/support/software-downloads.asp#mice

Let me know if you continue to have problems and what operating system you are using if you are.

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2nd Wii remote not recognised when reconnecting to add player 2 on Donkey Kong. Player 2 LED comes on when resync completes but goes off when game starts.


You said when if the game starts the controller goes off.try holding the sync button on the wii console for 15-20 seconds then resync all controllers.If it doesn't work try this:Start the donkey kong game then press the home button then go to the wii remote settings it has an icon of a remote then after you enter it find the reconnect then press 1-2 simultaneously to select who is the first player.If it doesn't work try resynchronizing it as the first controller.Hope this helps.

Apr 15, 2011 | Video Game Consoles & Games

1 Answer

My Wireless keyboard isnt working but the mouse is. I just put in brand new batteries so i know that is not the problem. Help!


Hello!

Check to make sure you resync the keyboard. Some times, when a wireless keyboard or mouse loses signal, you have to press a "Sync" button on the receiver (or device) to restore the connection. Some of the newer mice and keyboards from Logitech resync automatically, it just depends on what brand and model you have.

I hope this helps! If you're still unable to get it to reconnect, you're probably dealing with a malfunctioning keyboard. Check into the warranty!

Please remember to rate if this was helpful!

Mar 17, 2011 | Micro Innovations Wireless...

1 Answer

Cannot get mouse to work


1.
If the underside of the mouse has an on/off switch, make sure to set the switch to the "On" position.
2.
Restart the computer. This can resolve the problem, at least temporarily, so that other troubleshooting steps can be applied.
3.
Move the mouse or keyboard closer to the receiver
The receiver is the hardware that receives the wireless signals from the keyboard and mouse and communicates the data to the computer. Most receivers connect to a USB port, either directly or by a cable, but a few types of receivers connect to the PS/2 ports.
. Make sure that the keyboard and the mouse are within 100 centimeters (39 inches) of the receiver. If the receiver is attached to a cord, position it so that it is on the same level surface, close to the mouse and keyboard.

4. Replace the batteries with a fresh set of alkaline batteries and make sure they are correctly installed. If the mouse or keyboard is not working, then replace the batteries, even if the mouse/keyboard software indicate the batteries still have a charge.
Remove the battery cover to access the batteries. For keyboards, the battery access cover is found on the underside of the keyboard. When replacing the batteries look for the positive symbol (a plus sign +) imprinted near the battery compartment or battery cover. Make sure the positive end of the battery is oriented to the positive side of the compartment.

5.
If you have a USB receiver, unplug the USB receiver, wait 10 seconds, and then insert it into another USB port - preferably into a USB port that is closer to the mouse and keyboard. For example, if the USB receiver was plugged into a USB port on the back of the computer, unplug it and plug it into a front USB port.
6.
Resync the wireless keyboard and mouse connections.

Resync the keyboard and mouse connections for receivers with a connect button .
Resynchronizing the keyboard and/or mouse causes the devices to reconnect to the receiver using new identification numbers.
NOTE: The following connection sequence must be completed within 60 seconds. If the sequence is not done in 60 seconds, start over.

Sep 10, 2010 | HP Wireless Optical Mouse

1 Answer

My mouse suddenly disconnects then reconnects about once every 15 seconds


if ur mouse is older then 1 year plz replace with new one or check for loose connection in mouse cable

Jun 26, 2010 | Logitech 9311450403 Mouse

1 Answer

KVM Switch mouse freezes


Used some extra shielding of the trackbal cable

Jul 06, 2009 | Black Box Computers & Internet

1 Answer

Mouse won't stay ''on''-have to click green button on bottom


Try regular Lithium Batteries, not rechargeable batteries.

If this does not fix the problem, I would get a new mouse.

Nov 22, 2008 | Logitech Cordless Mouse

1 Answer

Logitech mouse


Forgive me for asking but have you changed your bateries? If that doesn't work check the surface that you are using it over. It can be that the surface is too shiny. In that case you will need a mouse mat or something.

Oct 07, 2007 | Logitech 9311570403 Mouse

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