Question about Panasonic KX-TG4500B Phone

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Voice Mail drops last of message and cannot listen entirely

Our office has issues related to listening voice mail messages. There is a consistent history of callers messages ending suddenly and my staff not able to listen for important details such as what number to use to return a call. It is an intermittent event but one that is now more frequent. It happens on short and long voice mails. One can be listening to a voice mail and then suddenly the voice mail ends. has been kind to replace the main desk phone but getting a new base has not helped. Panasonic Help has been of little help at all and am disappointed with them as this system replaced a similar system that Panasonic made. Their tech support had suggested that various codes be entered into the system, perhaps allowing for extended recording time and a second solution that made the phone less sensitive when a caller hung up but the phone system didn't recognize the call had ended, ending it a long series of beeps saying" if you would like to make a call, please hang up and try your call again." Very frustrating system because the four lines and wireless capability is great for my group. HELP

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It's possible the system thinks the caller has completed the message because they make a long pause in what they are saying. OR does it ever cut them off in mid sentence? Do you use standard copper lines or are you on a VOIP network such as a cable provided phone line? Some VOIP lines produce slightly different voltage levels, ring signals etc.. and cause problems with sensitive equipment like this system. On these codes that Panasonic had you change. Were they A/B on/off etc.. or was there a range (like 1-10) and you can try a setting in the middle somewhere instead of just 1 or 10. The older system had a phone line setting of A or B. The default was A but often changing them to B made a difference on certain types of phone lines. Panasonic probably had you change this (if the same feature is available on the 4500) but if not, and it's there try that.

Posted on Oct 06, 2007


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