Question about Canon imageRUNNER 5570 Copier

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Unable to send a print job to the device.

We recently received a used Canon iR5570. We installed the device, and setup a print queue on our print server. We are using DNS. And we manually configured the network settings on the device. The network settings were confirmed via the copier web interface. When sending a print job to the copier the print job shows up on the server print queue, but never shows up on the device. We are able to scan documents to a network folder from the device. We believe the previous owners used the device as a network printer as well as a copier/scanner. Why can't we print?

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Re: Unable to send a print job to the device.

I know what your problem is phone 07764303923

Posted on Feb 14, 2008

Re: Unable to send a print job to the device.

Check your bootrom version. If it ends in a C rather than an N it does not have the Multi PDL print kit installed.

Posted on Nov 08, 2007

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Re: Unable to send a print job to the device.

Have you installed the relevant printer driver? The UFR version should suffice.

Posted on Oct 06, 2007

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Canon pixma mp610 cant delete the printing queue or print

This is not the fault of the printer but windows. Open the Control Panel, select Devices & Printers, find your printer, click on it, select Delete Print Queue. Problem is fixed.

Jan 07, 2013 | Canon PIXMA MP610 InkJet Printer

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Canon ir3170 photocopier how do operate all setting in default setting?

The iR C3170 has two printer board options. The first is the built-in Canon board and the other is the EFI (Fiery). The Canon board is configured via the touch panel via Additional Functions > System Settings > Network Settings. If the Fiery is attached (there will be a rectangular box on the back of the printer that the Cat5 connects to) it is configured via the touch panel but you access it differently. In the top right hand corner of the display will be an arrow. Press it and the next screen will show printer setup/status.

Now for both the Canon and the Fiery, AppleTalk is not enabled by default and therefore has to be if you are going to connect this way. However, if you have the Canon board, it uses the Canon Mac PS Driver v1.40 (or later) that connects via LPR. After you run the installer and then restart (a must) you will have a new option under More Printers called Canon IP (PS). Open this dialog and enter the IP address of the iR C3170 and the queue name of LP. The utility will query the device and choose the appropriate ppd.

But if you want to connect via AppleTalk you cannot use this driver. You need to use the ppd only, which will be on the PS driver cd or you can download from the web.

Now there are a couple of reasons the print job can disappear when using lpd. If the Fiery is attached, the queue name has to be set, such as print. Note that the queue has to be typed as lower case. If the queue name is not set print jobs simply vanish once they leave the Mac.

If you have the Canon board then the queue name is not a factor but there is a setting in the copier called Dept ID and if this is on, it can stop jobs from printing that don't have an appropriate ID. To print with Dept ID enabled you have to use the Canon Mac driver mentioned above. You cannot use the ppd!The driver has the facility to set a user ID (which is generally used for tracking or controlling usage - especially colour) in the driver, located under Special Features. Note that if the Mac only has one user, you can set the ID in the driver and then save the config as a preset, which saves the user having to input the ID every time they print.

Hope there is enough in here to help. Get back to me if you still have issues.

Jul 29, 2012 | Canon imageRUNNER C3170I Color Copier

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Key is flashing. Internet blue light is on. Printer gets signal for print job but won't print until I USB connect it to my Macbook OS 10.6.


Follow the steps below to resolve the issue

The print queue and Dock printer icon
When you start a print job, you will see your printer icon appear in your Dock. Click the Printer icon to open the print queue, which is a list of print jobs that are printing, on hold, or paused. The print queue will also display messages sent from the printer.
You can alternatively open the print queue from the Print & Fax pane of System Preferences.

printer%20queue.png In the Print Queue toolbar you have these buttons:

  1. Delete - Deletes the selected print job.
  2. Hold / Resume - Will hold / resume the selected print job.
  3. Job Info - Shows details of the selected print job, such as job name, status, Completed, Job Message, and so forth.
  4. Pause / Resume Printer - To Pause / Resume the Print Queue.
  5. Supply Levels - Will drop down the Supply Levels sheet showing you the levels of ink / toner your printer has.
  6. Printer Setup - Lets you configure the printer's name and location details.
  7. Printer - Sets the Print Queue window into Printer mode.
  8. Scanner - Visible if you have a multi-function printer connected via USB. Click it to set the Print Queue into Scanner mode.
You can see what your print job looks like with Quick Look. Click the arrow on the print job just to the left of the Status column or select the print job and press the Spacebar.
From the Print Queue menu bar, the "Printer" menu has these additional options:
  1. Customize Toolbar... - Used to add and remove item from the Print Queue's toolbar.
  2. Make Default - Will set the printer pertaining to this Print Queue your default printer.
  3. Print Test Page - Will send the CUPS Printer Test Page to your printer.
  4. Network Diagnostics - Will bring up the Network Diagnostics application, used to check each layer of your network connection.
  5. Log & History - Used to open the Console application and show you the log entries for your current and past print jobs.
  6. Show Printer List - Will open the Print & Fax System Preference showing you the list of Print Queues.
From the Print Queue menu bar, the "Jobs" menu has these additional options:
  1. Show / Hide Completed Jobs - Will alternate Show / Hide in the Print Queue all completed printer jobs and completed functions, like checking the supply levels of your printer.
  2. Show Everyone's / My jobs - Will alternate showing Everyone's / My print jobs.
You can control-click (or right-click) your printer icon in the Dock for this convenient menu:
printer%20proxy%20dock%20menu.png From the Dock menu you can see your printer's status, toggle Pause and Resume Printer, Auto Quit (once print job completes) on / off, and from the Options sub-menu you can toggle Keep in Dock on / off.

Feb 08, 2011 | HP DeskJet 6988 Printer

1 Answer

Printer was working, but is not now. All cables are hooked up properly and have been disconnected and reconnected. I have several documents in the memory to be printed, but the printer will not respond. ...

Here are four things you can try; may not have to perfom all:

Check to see if your printer is off-Line

1.Open the Printers, Printer and Faxes, or Device and Printers folder.

To do this:

Windows XP users; Click on Start > Settings > Printers an Faxes or Start > Control Panel > Printers and Faxes.

Windows Vista users; Click on Start > Control Panel > Hardware and Sound > Printers.

Windows 7 users; Click on Start > Device and Printers.

2.Right-click on the printer object (icon), and select Use Printer Online.

3.Microsoft Windows 7 users will double-click on icon, select printer and then de-select Use Printer Offline.

Printer Paused

The printer or print queue is paused and the print queue icon remains in the notification area ('systray') of the task bar.

Explanation:This is typically an end user error. Hint: Dragging the mouse cursor over the print queue icon in the notification area will reveal (1,2,3) document(s) pending for (User name).

What to do:

•Double-click on the print queue icon to open the print queue.
•Click on Printer in the upper left-hand corner of the menu bar.
•Is there a check mark next to Pause Printing?

-If yes, click on Pause Printing to turn off this Windows feature.

-If no, confirm that there is a check mark next to Set As Default Printer and make sure Use Printer Offline is not selected.

Delete print jobs from the print queue

Access the print queue.

Delete all print jobs

• Click on Printer in the toolbar and then click on Cancel All Documents,
• Right-click in the print queue and select Cancel All Documents from the pop-up menu.

You can also delete individual print jobs

1.Highlight the individual job in the print queue by clicking on it.

2.Right-click on the highlighted job and select Cancel from the pop-up menu.

IMPORTANT! If a job is stuck in the print queue and cannot be deleted or canceled using the above steps, there may be an issue with the printer spooler that controls the printing options in Windows. If you observe this symptom, it may be necessary to stop and restart the print spooler; then retrun to delete print jobs.

How to Stop and Restart the Print Spooler


Unable to cancel print jobs; Unable to print; Print queue is unresponsive; Locked print queue; Unable to print; Cannot cancel print job; Printer driver not responding


The print spooler controls print options within Windows. A problem with the print spooler can affect printer driver performance and Windows print queue responsiveness. Stop and Start the print spooler to see if observed symptoms subside or remain.

Method 1: Using Administrative Tools

Step Action

1 Click on the Windows logo start button.

2 Click on Control Panel on the right-hand side of the start menu contents.

3 Click on Maintenance.
4 Click on Administrative Tools.

5 Click on Services. NOTE: You may have to provide an administrator profile and password.
6 Scroll through the list and look for Print Spooler.

The following two options are available to stop and start the print spooler:

•Click once on Print Spooler to highlight it, and then click on the Stop or Start links in the right-hand window pane,
•Double-click on Print Spooler, and click on the Stop button followed by the Start button.

8 Observe the status column in the Services window to verify that the print spooler is stopped or started as applicable.

Trust this helps to resolve your problem. Please vote.

Dec 29, 2010 | Lexmark X5495 Printer

3 Answers

Print job disappears withouth printing in Quickbooks

Go to the printers folder, right click the printer and chose properties. Under properties go to the advanced tab and check off print directly to this printer. I work with HP and find this solves the problem of printer 95% of the time

Jun 19, 2009 | Printers & Copiers

1 Answer

Ir5570 losing network connection on sending only

Is your firewall on the router or on the server? Are any of your computers using Windows firewall, McAfee, or norton security software?

Oct 06, 2008 | Canon imageRUNNER 5570 Copier

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HP Deskjet F380 - NOT PRINTING - only scanning

Step one: - Restart the computer
Click Start and click Shut Down.
Click Restart or select Restart from the menu.
Click OK.
After the computer restarts, double-click the Printer icon in the system tray located at the bottom, right of the computer. The print queue opens. If no documents appear in the print queue, the issue is resolved.
If the issue continues, proceed to the next step.
Step two: - Check the product cable
Disconnect the USB cable from the product and from the computer.
Wait 5 to 6 seconds.
Reconnect the USB cable to the product and computer.
After the product is connected to the computer, the product should start printing the jobs in the print queue.
If the issue continues, proceed to the next step.
Step three: - Determine whether the product is paused or offline
Click Start and click Printers and Faxes. The Printers and Faxes window appears.
In the Printers and Faxes window, right-click the product icon and click Open . The Printers folder opens.
On the menu bar, click Printer.
Make sure that the Pause Printing and Use Printer Offline options are not selected. If a check mark appears next to either option, click to remove it.
If the menu includes Use Printer Online , click that option.
If neither Pause Printing nor Use Printer Offline is selected, press Esc to leave the menu without making changes.
If the issue continues, proceed to the next step.
Step four: - Stop the print queue
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Double-click the appropriate product in the product list to open the print queue.
Click Start Jobs.
Step five: - Delete the print jobs
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Click a print job and click the Delete icon. Repeat the steps for all the jobs in the print queue.
Click Start Jobs.
Double-click the appropriate product in the product list to open the print queue.
When the print queue is empty, click Start Jobs.
Try the print job again.
If the issue continues, proceed to the next step.
Step six: - Remove and re-add the product to the printer list
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Select the appropriate product.
Click the red X to delete the product from the computer.
Disconnect the USB or Ethernet cable from the product.
Close all open windows and restart the computer.
After the computer is restarted, double-click Macintosh HD .
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Reconnect the USB or Ethernet cable to the product.
If the product is not automatically added, click Add.
Select the product to add and click the Add button. After a few seconds, the product appears in the printer list. Try the print job again.

Jul 12, 2008 | HP DeskJet F380 All-In-One Printer

2 Answers

Unable to clear printer queue

I had a related problem. Couldn't delete a job from the queue nohow. I wound up deleting various processes (CTRL ALT DEL PROCESSES tab) and it cleared it.

Mar 01, 2008 | Canon PIXMA MP780 All-In-One InkJet...

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Can not print to image runner C3100 over AIX network

this may be a dumb question what print driver are you using? ufr ps pcl. and is it loaded on the copier ?

Nov 19, 2007 | Canon imageRUNNER 2200

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