Question about Samsung CLP 300 Laser Printer

9 Answers

Paper Jam The light and software indicate a paper jam, but it only happens if I'm printing something in black only. If I add even 1 letter in color it prints fine. I have cleaned the printer several times, changed paper but it continues to jam at what appears to be the setup stage just before the actual print. I have checked the waste and it is empty. I have only been using this printer for a few months.

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  • baschtler Nov 07, 2007

    Hi, I have exact the same problem with the paper jam with my samsung clp-300.

    It is now 1/2 Year old and i have not printed much pages !

    I changed paper completely and the paper is dry,etc.

    but i get a jam mostly with every page. the paper stucks in the tray !!!

  • pyrodrummer Dec 21, 2007

    My CLP300 keeps on saying there is a paper jam, but upon closer inspection, there is no paper jam at all. It pulls the paper about and inch, and stops working saying there is a paper jam, when in reality there is nothing wrong.

  • arkymur Jan 29, 2008

    I have the same problem. The test page prints every time but if you ask it to do the configuration print in the Printer Settings Utility it jams.

    This sounds like a driver problem or something.

  • Anonymous Feb 09, 2008

    Hello,

    This seem to be common problem of this printer. Mine would do the same

    thing it will suck it in and will stop just prior to printing. I have had this printer for a year and printed less than 50 pages, No help from their

    tech support either. I have tried new drivers, but still did not resolve the problem. I tried different types of paper, since I friend with the same

    model was lucky enough to resolve the problem with different type of

    paper, this one did not . let me know if you find a soloution.

    Thanks

    jon

  • johnmaccallu Jan 07, 2009

    The light and software indicate a paper jam, but it only happens if I'm printing something in black only. If I add even 1 letter in color it prints fine.



    Unfortunately the solutions offered are for mechanical problems whereas this is obviously a firmware/software problem ie will not print a black only doc but will print if there's any colour in the doc.

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9 Answers

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I have just SOLVED my CLP 300 printer paper jams by replacing the rubber band on the paper pick up roller. My old rubbber had worn flat and had dried out. I was lucky as Samsung had sent me one for an engineer to fit. However, being an engineer myself, I replaced it with instant success!

You could fix yours without replacing the band because all it needs is to be turned around to a non worn area. To get to it safely, unplug your printer from the mains supply and the USB cable. Remove the paper tray.

Open the front door and remove the imaging unit complete with toners. Now turn your Printer upside down and look for the rotating bar with a centre wheel and rubber band. The rubber band looks like it only goes half way around the wheel. This band is Clipped onto the wheel. With careful prising, you can unclip the rubber band. It's a bit tricky and tight but I have done it no probs. Perhaps being a techy myself has helped? Anyway, rotate the band around so that a fresh bit of rubber will be acting on the paper and refit. This is also tight and tricky, but can be done without dismantling the printer to replace the who bar.

The actual part that is unserviceable is the rubber on the Samsung MEA unit pick up roller. The part number is JC97-02647A

Now refit all the other stuff and test your printer. I have also got rid of the dreaded clicking too! But that's another story.

Hope this helps?

Posted on Dec 30, 2007

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Not really a solution but a workaround. The problem is if there is only black text the printer will consistently tell you it has a paper jam. If there is any colour in the document it will print fine! The workaround is go to the printer in Control Panel, right click select Printing Preferences, select Extras, turn on Watermark the select Edit, change the watermark to a "full stop" and reduce font size to 8 and select a colour. OK and apply. This prints an almost invisible colour dot and fools the printer. Boom. Boom.

Posted on Jan 07, 2009

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I have fixed it by cost nothing. but It will be a big job for who don't have experience to apart printers.
The strep as follow:
1. Remove 2 screws from top cover 2. Take off top cover 3. Remove right side (no power USB side) 4. Take off back cover 5. Remove left side cover (have USB and power port side) 6. On left side you will see printer mother board 7. Disconnect all the cables linked with mother board 8. Unscrew 4 screws from 4 corner on mother board 9. Remove mother board 10. Under mother board there have metal piece, remove 3 screws from thet piect (2 screw same 1 different make sure you are know the position) 11. take out cover metal 12. go Back to priner back side 13. Removed 3 scews (2 white 1 back scews) 14. back to left side of the printer 15. you will see inside there is one screw linked with back metal panel removed it. 16. Then you can remove back panel 17. you will see the roller for the printer, the rubber piece can apart from wheel. apart small piece of rubber with bone 18. change contact point 2 side then put it back.
Re do step 18-1 for assemble your printer.
Then turn on printer, print, it will work again.
To obtain the support you can email us to free of charge.
service@rextras.com

Posted on May 16, 2009

I am having the same problem when attempting to print to the Samsung CLP-300 from one of my network computers. When I print from the computer to which the printer is attached, no problems. But when I print from another machine, the paper begins to feed and then gets "jammed". Doesn't matter what type of paper it is...20#, 90#, 110#, etc. Could it be a memory problem with the printer?

Posted on Jul 05, 2008

Throw the fucking thing in the bin...

Posted on Mar 06, 2008

Another way to solve the problem if you can't replace the band is to take a low grit sand paper to the band. This resurfaces the band and will by you some time until you can order the part from Samsung.

Posted on Feb 13, 2008

Sorry, bout that. It's a Samsung CLP 300. I have installed the latest driver from Samsung as well and it is still occuring. And of course their help line is open only dring the hours I'm at work.

Posted on Oct 08, 2007

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It looks like some sensors are not working or malfuctioning. Atleast you should tell us what printer you are using !

Posted on Oct 06, 2007

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Did the solution suggested by Palwing, roughed up the band with an emery board. Did the trick! Thanks.

Posted on Jul 03, 2008

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Hi Rosa,
There was a paper jam and you cleared the jam, however you missed out to do one other thing. Cleaning the Rollers.

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

1.Make sure that the power is turned on, and remove any paper from the Rear Tray.

2.Open the Paper Output Tray gently, and open the Output Tray Extension.

3.Clean the Paper Feed Roller without paper.

(1) Press the g0081065_tcm14-774017.jpg (Maintenance) button repeatedly until b appears.

g0081066_tcm14-774018.png
(2) Press the Black or Color button.
The Paper Feed Roller will rotate as it is cleaned.

4.Clean the Paper Feed Roller with paper.
(1) Make sure that the Paper Feed Roller has stopped rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
(2) Make sure that b appears on the LED, then press the Black or Color button.
The machine starts cleaning. The cleaning will be completed after the paper is ejected.


This should fix the issue
Regards,Suhail

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1 Answer

Shows out of paper. Says paper jam. Open door . Clear carriage. Press ok. Cannot solve problem!!! 75 years old with 1st computer!


Out of paper
Cause: There is not enough paper in the input tray.
Solution: If the HP All-in-One is out of paper or there are only a few sheets
remaining, load more paper in the input tray. If there is paper in the input tray, remove
the paper, tap the stack of paper against a flat surface, and reload the paper into the
input tray. To continue your print job, press OK on the control panel of the HP All-in-
One.
Cause: The rear door is off the HP All-in-One.
Solution: If you removed the rear door to clear a paper jam, replace it.
rear door.
Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
• Placing too much paper in the document feeder tray. For information on the maximum
number of sheets allowed in the automatic document feeder, see Technical
information.
• Using paper that is too thick or too thin for the HP All-in-One.
• Trying to add paper to the document feeder tray while the HP All-in-One is feeding
pages.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the door
by pulling it away from the HP All-in-One.
CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can
damage the print mechanism. Always access and clear paper jams through the
rear door.
Paper specifications
This section contains information about paper tray capacities, paper sizes, and print margin
specifications.
• Paper tray capacities
• Paper sizes
• Print margin specifications
Paper tray capacities
Type Paper weight Input tray1 Output tray2 Document
feeder tray
Plain paper 16 to 24 lb. (60 to
90 gsm)
up to 100
(20 lb. paper)
up to 50
(20 lb. paper)
up to 35
Legal paper 20 to 24 lb. (75 to
90 gsm)
up to 100
(20 lb. paper)
up to 50
(20 lb. paper)
up to 20
Cards up to 110 lb.
index (200 gsm)
40 10 N/A
Envelopes 20 to 24 lb. (75 to
90 gsm)
15 10 N/A
Transparency film N/A 25 25 or fewer N/A
Labels N/A 20 20 N/A
4 x 6 inch photo
paper
up to 145 lb. (236
gsm)
30 10 N/A
8.5 x 11 inch photo
paper
N/A 40 20 N/A
1 Maximum capacity.
2 Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.
Paper sizes
Type Size
Paper Letter: 216 x 280 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Chapter 15
266 Technical information
Type Size
Legal: 216 x 356 mm (8.5 x 14 inches)
Envelopes U.S. #10: 105 x 241 mm (4.125 x 9.5 inches)
U.S. #9: 98 x 225 mm (3.9 x 8.9 inches)
A2: 111 x 146 mm (4.4 x 5.8 inches)
DL: 110 x 220 mm (4.3 x 8.7 inches)
C6: 114 x 162 mm (4.5 x 6.4 inches)
Transparency film Letter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Premium photo paper 102 x 152 mm (4 x 6 inches)
Letter: 216 x 280 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Cards A6: 105 x 148.5 mm
Index card: 76 x 127 mm (3 x 5 inches)
Index card: 101 x 152 mm (4 x 6 inches)
Labels Letter: 216 x 279 mm (8.5 x 11 inches)
A4: 210 x 297 mm
Custom 102 x 152 mm up to 216 x 356 mm (4 x 6 inches up to 8.5 x 14
inches)
Print margin specifications
Top (leading edge) Bottom (trailing
edge)
Left and Right
margins
U.S. Letter
U.S. Legal
A4
Photo media
1.8 mm (0.07 inches) 2 mm (0.12 inches) 2 mm (0.12 inches)
U.S. Executive
B5
A5
Cards
1.8 mm (0.07 inches) 6 mm (0.24 inches) 2 mm (0.12 inches)
Envelopes 16.5 mm (0.65
inches)
16.5 mm (0.66
inches)
3.3 mm (0.13 inches)
Print specifications
• Resolution: 1200 x 1200 dpi black, 4800 optimized dpi color or 6 ink
• Method: drop-on-demand thermal inkjet
• Language: Lightweight Imaging Device Interface Language (LIDIL)
• Print speed varies according to the complexity of the document
(continued)
Print specifications 267
Copy specifications
• Digital image processing
• Up to 100 copies from original (varies by model)
• Digital zoom: from 25 to 400% (varies by model)
• Fit to page, pre-scan
• Copy speeds vary according to the complexity of the document
Mode Type Scan resolution
(dpi)1
Best Black up to 600 x 1200
Color up to 600 x 1200
Normal Black up to 300 x 300
Color up to 300 x 300
Fast Black up to 300 x 300
Color up to 300 x 300

Try clearing all paper from all carriages (Top,Rear, Front, etc. then reinserting proper amounts. Even the smallest piece of paper can cause a jam. Here is a user manual in case you don't have one you can get it here: http://h10032.www1.hp.com/ctg/Manual/c00844812.pdf

This is a PDF and it is searchable and easy to navigate (Red lettering will take you to that section), so you will need Adobe Acrobat Reader (if you don't already have it you can get free here:
http://get.adobe.com/reader/
Also, once you have done all you can turn the printer off for a moment then turn it back on.
Hope this helps. Good luck
If this helps you resolve your problem, please
consider giving me a good rating and a quick thanks
or good job.It will help me as well Thank you.

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http://files.oce.com/nl/download/printers/PP20D%20Operation%20Guide%20(Engelstalig).pdf Here is the link to the pdf manual for the printer. They show some light sequences and mention something about the old toner cartridge may need to be emptied/replaced. I'll let you know if I think of anything else. Tim

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