Here one ipod troubleshooting blog that explain many ipod troubleshooting guide. I am sure you can solve your problem. here is link for the ipod problem computer does not recognize ipod this is simillar to your problem.
if it not as per your problem than soory from me guys.
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Re: PC DOESN'T SEE IPOD
It should install automatically and appear as a removable disc drive in 'my computer' when you plug it in.
You should only use 'safely remove hardware' when you have fininshed and want to unplug it again.
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As with all iPods, you must use Apple's iTunes application to sync your music with your iPod Shuffle.
You'll need to install the latest iTunes by downloading it from Apple click here> and then installing it. You install iTunes like any other downloaded program by double-clicking on the resulting icon after iTunes has successfully downloaded.
Follow the on-screen directions to install iTunes.
Once iTunes is installed, start up iTunes and have it search your computer for music for it to manage for you. While that is going on, plug the white USB cable that came with your iPod into your iPod Shuffle and into one of the USB ports on your computer. This will trigger iTunes to recognize your iPod Shuffle and ask you whether you want to set it up with this computer.
Follow the on-screen prompts to sync your iPod Shuffle with your computer.
To charge your iPod Shuffle, just keep it plugged in to your computer using the supplied white USB cable. Keep the cable connected until the battery indicator on the ipod Shuffle shows that the battery is full.
All you do is get another charger or have the apple store fix it for you. Once that is done, plug into your computer and device, and a file should open for it. Click open to view with files. Once that is done, you can drag all the songs from your computer to your device. Once is done, safely remove your device with the icon down the bottom right corner. Then it should be done.
Hold in the play button for 10 seconds to reset. If that fails:
iPod shuffle Software Update and Restore
Apple periodically updates iPod shuffle software to improve performance or add
features. It is recommended that you update your iPod shuffle to use the latest
You can choose either to update or to restore the iPod shuffle software.
• If you choose to update, the software is updated, but your settings and songs are not
• If you choose to restore, all songs and data are erased from your iPod shuffle. All
iPod shuffle settings are restored to their original state.
To update or restore iPod shuffle with the latest software:
1 Go to www.apple.com/support/ipod and download the latest iPod Update. The update
has the latest software for all models of iPod.
2 Double-click the software install file and follow the onscreen instructions to install the
iPod shuffle Update.
3 Connect iPod shuffle to your computer and open iTunes. The iPod Updater application
If you’re using a Windows PC and the iPod Updater application doesn’t open
automatically, you can find the updater by choosing Start > All Programs > iPod.
4 Follow the onscreen instructions to update or restore iPod shuffle software.
If you use the iPod Updater application and it doesn’t see that iPod shuffle is
connected to your computer, turn iPod shuffle off and turn it on again.
Hi, iPods always say 'do not disconnect' when you connect it to the computer. That is what they are supposed to do. iTunes should open a short time after that. If i Tunes doesn 't open, then click on it to open it. You should see your iPod on the left side.
I suspect that you are not using iTunes to put music into your iPod. You cannot 'drag' music into your iPod. ITunes has to put it there.
You should have all of your music in your iTunes library that you want to put into your iPod. You have to use iTunes to put music into your iPod. Actually, this is the easiest way.
Once your music is in iTunes, plug your iPod into the computer. When your iPod appears in iTunes on the left side, click on the music tab and tell iTunes what music and play lists you want to put into your iPod.
Then click sync at the bottom. The iPod will go into sync mode until all of your music is loaded. Then it will say sync completed. You can then click the arrow next to your iPod to release it from iTunes.
When you want to release it from your computer, click on the little green icon at the bottom right of your computer screen. If you don't see it, click the white arrow. Click on the green plug icon and wait until you see safely isconnect mass storage device from the computer. Click on that and wait until you see, 'It is now safe to disconnect your mass storage device from the computer". Disconnect your iPod now.
The 5 Rs: Reset, Retry, Restart, Reinstall, Restore
Remember these five basic suggestions if you have a problem with iPod shuffle. Try
these steps one at a time until the problem is resolved. If one of the following doesn’t
help, read on for solutions to specific problems.
â Reset iPod shuffle by turning it off, waiting five seconds, and then turning it back on
â Retry with a different USB port if you cannot see iPod shuffle in iTunes.
â Restart your computer, and make sure you have the latest software updates
â Reinstall iTunes software from the latest version on the web.
â Restore iPod shuffle. See “Updating and Restoring iPod shuffle Software” on
Try a different USB port first. Here are some other suggestions: Connect iPod shuffle to a high-power USB port on your computer. iPod shuffle may need to be recharged. â Make sure you have installed the latest iTunes software from www.apple.com/ipod/start. â Try connecting to a different USB port on your computer. Make sure iPod shuffle is firmly seated in the dock. Make sure the USB connector is oriented correctly. It can be inserted only one way. â iPod shuffle might need to be reset. Turn iPod shuffle off, wait five seconds, and then turn it back on again. â If there is no status light (or the status light is dimmed) and iPod shuffle doesn’t appear in iTunes or the Finder, the battery may be completely discharged. Let iPod shuffle charge for several minutes to see if it comes back to life. â Make sure you have the required computer and software. See “If you want to doublecheck the system requirements” on page 25. â Try restarting your computer. â If none of the previous suggestions solves the problem, you might need to restore iPod software. See “Updating and Restoring iPod shuffle Software” on page 26. â If restoring iPod shuffle doesn’t solve the problem, iPod shuffle may need to be repaired. You can arrange for service on the iPod shuffle Service & Support website at www.apple.com/support/ipodshuffle/service.
alright, when you plug your ipod in you will see on the bottom right of your screen (the task bar) that there is a wierd looking symbol right click it and click safley remove. if you dont see this symbol symply click start or look on your desktop for the "my computer" button open it and it should show your ne of your drives saying ipod something right click it and click safley remove
1. Reset the ipod using the utility 2. Run itunes application to create profile : after you have reset the Ipod just start itunes and it will ask you to provide a profile name, just provide any name and select okay.
I had the same issue, got it sorted using the windows utility.