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Ilo player must be synchronized, coping and pasting files is not enough:
Start Windows Media Player and select following menus: "File.", then choose "Add to Library." then the "Add"
button. Then, look for the folder where your keep the mp3s to upload.
Plug the Ilo MP3 player into USB.
Click the "Sync" tab that you find at the top of Windows Media Player . You will find the Ilo MP3 player on the right side of Windows
Media Player. If Ilo is not ther, then right-click on Sync tab and
click "Refresh Devices."
"Songs." on Windows Media Player . Highlight the son songs, and choose "Add to
"Start Sync" button that will appear at the bottom right corner of Windows
Media Player. The songs will then be uploaded to the Ilo MP3 player.
Reset the player, make sure the headphones are parallel to the top of the player. That is all you can do.
If you gave to friend, there are two possibilities - he/she plugged it into his computer, which reformatted the player - not a good problem to have (BTW, this is THE WORST mp3 player ever made - officially). Or he damaged the headphone jack -also not a good problem to have. The company no longer supports these players, so you are out of luck if either of these two possibilities happened.
There is no manual available - so if you have one, post it to this website -we've been trying to get one for months.
OK well you may be able to recover these file by using an Un-erase program.. Usually when "Windows" deletes something it doesn't actually "Delete" the entire file, no... usually it simply removes the first letter of the file name and replaces it with a non-displaying character.. Say File.MP3 would then be ?ile.MP3. So try one of the proggies here---> http://www.dirfile.com/freeware/unerase.htm
if there are no license issues with the songs you want to put on the player bypass media player and just drag and drop them in a file manager. it's all in the instructions.
if you have a ilo model mp-556 (on the back cover) this page has links to the firmware and manuals etc... i follow the instruction and got mine working.
u might need to use the reformat as well as the upgrade firmware to make your list read the same. reformating will set your storage area back to factory specs. i e delete all your songs on your player