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Freezer is cold but not freezing

I have a GE side by side model #GSS25JFMAWW that is about 6 years old. I had this problem about a week ago and defrosted, cleaned the compressor of dust, etc. It starts with water coming from the bottom of the freezer side door. When you open up the door the freezer is cold but things have started to thaw. I am not sure what to try next.

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  • Sassyk98 May 12, 2008

    Kenmore bottom freezer, freezer is cold but not freezing and there is no ice in the freezer.

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Look for frost on back wall of freezer on bottom half. If present it's not defrosting. Number 1 culprit is a defrost heater gone bad. You will have to remove lower cover in rear of freezer section to expose coils. Unplug unit pror to doing this. The defrost heater is at bottom of these coils. It has wires to both sides of it. You will need to check continuity of heater or remove heater and take to appliance store and have them check it. If it's open replace it. Use a hair dryer to remove frost from coils to restore airflow. If heater is ok, problem could be a bad thermistor or a bad board. Let me know how you make out with heater.

Posted on Oct 06, 2007

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Do you have a build up of ice in the bottom of freezer? If so, you probably have a clogged defrost drain.

Posted on Oct 06, 2007

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