It may be that the remote lead on the amp has been connected to the auto antenna lead on the radio instead of the amp remote lead and because the auto antenna goes down when the cd is inserted it is turning off you amplifier, check the connections behind the radio or if there is a light on the amp check if the light goes out when you insert a cd
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Check for a loose antenna connection, at the unit and where your antenna is attached to your car. Also, check fuses, some cars have 'powered amplified' antennas.
If those dont work, try resetting the unit. On most units there is a small pinhole behind the faceplate(not on the faceplate). Could also be the internal tuner has gone out...
I had the same problem. most radios have a power antenna wire and an amp turn on wire it sounds like your amps are being turned on by the power ant wire that loses power when you put a cd in try swapping the blue with blue and white wire this should solve it
that is very strange but it could be that when you put the cd in the radio it maybe sending out a quick shot of amplified power I would try disconecting the subs put in a cd let it play a little then plug the subs in while the cd is playing and see if they work if this works you may to get a new radio or put in a switch to turn the subs off or some type of momentary circuit breaker I'm just trying to help I never saw anything like that before good luck........
if the fault was intermittent it may suggest that there are some dry joints on the internal amplifier which you will need to resolder or there may be a speaker wire shorting to ground, remove the radio and look if there are any signs of damage to the speaker wires
It depends which vehicle it has been installed, some radios have to be screwed behind the dash but most you will just need sony removal keys, remove the trim and slide the keys (one each side) down the radio and then slide it forward if you're lucky it will come out without much force. Have fun!