No record or zoom

In your owners manual on page 52 you will find a list of authorized service centers. Give the one in your area and give them the brand name and model number of your camcorder. Tell them you are having a problem with camcorder not functioning in the zoom or record mode of operation. They will have all the service information and will be able to help you with the repair of your camcorder. You can also call Panasonic customer support and give them the same information and ask them if this is a known problem and if they a solution. They will be able to help you. I hope this information helps you with the problem you are having with the camcorder.