Question about Creative Labs Zen Nano Plus MP3 Player

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Creative zen mp3 player firmware problem - Creative Labs Zen Nano Plus MP3 Player

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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  • 19 Answers

SOURCE: Creative Zen Touch firmware problem

Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

Posted on Mar 24, 2008

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  • 1 Answer

SOURCE: Creative zen touch firmware help

I had the same problem with my Zen Touch.
The solution is to use a pc that was never connected to the player, uninstall media player 11 and only then upgrade the firmware.

Posted on Aug 24, 2008

  • 1 Answer

SOURCE: Creative Zen Touch firmware problem

I had the same issue after trying to update firmware the PC kept saying the player was not connected, I have copied the reply below from Creative Customer Services on how I fixed this problem. I was lucky that I have access to an old PC that had WMP 10 so I didn't need to mess with my own PC. However, there was some messing about with the instructions to get the fix. My main tip is follow the instructions below, then go to device manager and uninstall the Zen from your USB list, it will probably be flagged with a yellow triangle. Remove it totally and then reinstall the Zen driver, this worked for me after I had taken the steps listed here;

1. Please uninstall all Creative software & Drivers.
2. If WMP 11 is installed, remove it including Media Player 11 runtime
(may require a reboot for each thing).
Go to add/remove programs and uninstall these two files (this will put
your pc back to wmp10). http://support.creative.com/kb/ShowArticle.aspx?sid=16737

Related topic is further explained on this page http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#DevicenotrecognizedafterinstallingWindowsMediaPlay
3. Download the following files from the website and save them to a
unique folder.
http://support.creative.com/welcome.aspx
You may have to select your own Product > Choose your Specific Model>
then Double Click.
Down below; please ensure that your Operating System selected is Windows XP.

Driver : Creative Zen and Jukebox Driver Upgrade version 1.30.03
Firmware: Creative Zen Touch PlaysForSure Firmware 2.11.01
You may want to click the Show Details button on the right side for
additional information.

4. Re-install the Zen Driver and reboot the PC and then connect the
player.
5. Make sure the firmware update is ready,
Run the program but don't click the language bit yet), leave the mouse
hovering over your language selection.
6. On the Zen - select the option "reload OS"
7. As soon as it flashes up "reload new firmware now via USB" click the
language button on the firmware.
8. Now PC should find it and allow you to re-load the firmware. (it may
take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. If installation is successful, you can re-install your WMP11 and
everything should be okay this time.

Good luck

Posted on Oct 19, 2008

Benimur
  • 6966 Answers

SOURCE: Creative Nomad Jukebox zen xtra says Firmware problem

Hi and welcome to FixYa,

It would appear that the fix requires a Windows machine. Solution then would be two fold:

  • download the firmware update/fix even meant for Windows;
  • install and run Windows inside your Mac.
The last could be achieved by:
Of course the easiest is to use a Windows based computer of a friend.

Your Creative Zen Nomad Xtra mp3 player uses a memory system similar to a flash/thumb drive much like the hard disk of any computer. Just as a computer on certain instances freezes/hangs, the same would happen to your MP3. Like again the computer, the OS would need to be re-installed. In your MP3 the OS is the firmware which has to be reloaded/updated.

Good luck and thank you for using FixYa.

Posted on Feb 14, 2009

shadow83
  • 496 Answers

SOURCE: firmware problem

you can find the latest firmware and flashing utilities from the manufacturer?s website. Make sure that you back your music up first because when you do this you are setting it back to factory settings. so you'll want to run the flashing utility and that will do the rest just make sure thats the only program your running at that time if your system freezes up durring this processe then you could end up with a dead mp3 player or a fancy paper weight

Posted on Oct 07, 2009

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1 Answer

Reloading firmware on creative zen


Do you mean you want to update the firmware? Or your player is frozen?
If frozen, there's a hole in the left side of the device, the restart button is in there, find something thin enough and push it.
To update your firmware, go to www.creative.com and download the latest firmware installer, dock your zen with your PC and run the installer, following it's instructions as you go.

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1 Answer

How do i download the firmware for the creative zen plus


goto reativelabs.com and under the support section select your mp3 player and goto the downloads section and click on the link for your zen

or just click here drivers.softpedia.com/.../FIRMWARE/Creative/Creative-ZEN-V-Plus-Firmware-1-32-01e.shtml

Sep 28, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

3 Answers

My creative zen v plus has a problem with its firmware and i don't know what to do


All support for Zen V Plus on this site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus

Before reinstalling firmware, first backup your data from the player.
All data will be erased when the device gets new software on it.

Download the firmware from the support page.
Click "Show details" next to the firmware download for an overview of the requirements and instructions.
Connect your player with the computer and install the firmware:
do not disconnect until the installation has completed.

After this the player should have all its maps for the media.

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Creative Zen Firmware Problem


There's an updated firmware download: Firmware 1.32.01. Try downloading that.

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1 Answer

My Creative ZEN 8 GB has Firmware Problems


Try uninstalling Windows Media Player version 11 from your computer before trying to reload the firmware. It works wonders.

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1 Answer

Creative zen


the player needs to be pluged into the pc, you can get the firmware and restore tools from the creative website.

http://us.creative.com/welcome.asp

Jun 16, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

Creative zen malfunction with usb,Device not recognized


It looks like you need to restore the firmware on this players. There is a firmware utility. http://us.creative.com/local/1/firmware/zenmicro/eula.asp. Sometimes though the creative player will not even be recognized by the firmware utility. Listen to the player and make sure the hard drive spins. If it does you can send it to a Creative Zen Repair service. They will take the hard drive out and write the firmware directly to the hard drive to get you up and running again.

Jun 15, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Creative zen mp3 help please


You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Apr 02, 2008 | Creative Labs Zen Touch MP3 Player

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