Question about Brother MFC 420CN All-In-One InkJet Printer

6 Answers

I keep getting an error message- unable to clean....I just bought and installed new ink cartridges, and the machine is still having trouble - I cannot print at all now. There seems to be no way to clear the message, and when I unplug and start it back up, it automatically goes to the Message "unable to clean - see trouble shooting chapter...I did that and there are no foreign items in the printer...etc...HELP!!! I need this printer for my business and my sons homework!!!!

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  • 14 more comments 
  • Anonymous Nov 15, 2007

    how to reset code for dcp 115 because message displays "unable to clean"

  • kyberlan Nov 20, 2007


    unable to clean see troubleshooting and routine maintenance




  • Anonymous Nov 25, 2007

    "unable to init: brother mfc 420 cn

  • borthy99 Dec 01, 2007

    Hi I have the same problem that it will ot print and says unable to clean nothing fstuck in it Anyone please help?

  • Fajri Dec 03, 2007

    I keep getting an error message- unable to print....I just bought and installed new
    ink cartridges, and the machine is still
    having trouble - I cannot print at all now.
    There seems to be no way to clear the message, and when I unplug and start it
    back up, it automatically goes to the
    Message "unable to clean - see trouble shooting chapter...I did that and there are
    no foreign items in the printer...etc...HELP!!! I need this printer for my business and my sons homework!!!!

  • Anonymous Jan 30, 2008

    Unable to clean message still showing up. We have done all that is in the manual. Please help need this today.

  • Anonymous Apr 23, 2008

    IT JUSY SAY UNABLE PRINT TROULBESHOOT AND GENAL MAINTANCE

  • Anonymous Apr 26, 2008

    exactly same problem

  • Anonymous Apr 30, 2008

    Same exact problem, no foreign objects in printer, unplug it, new ink, etc. and it keeps saying check manual. I need my printer now, please help!

    Elaine

  • Anonymous May 06, 2008

    same problem that it shows "unable to clean" no matter if there's still have ink inside.

  • Anonymous May 24, 2008

    Having same problem, no foreing material, paper, pins inside printer

  • Anonymous Jul 27, 2008

    Nettoyage impossible





  • ssbabydoll13 Jul 27, 2008

    IM HAVING PROBLEM

  • Anonymous Jan 12, 2009

    brother MFC-425CN fault 46

  • sjdvt Feb 06, 2009

    I am having the same problem. Checked the entire machine...there is no paper jam. Unplugged several times but this did not help. Checked fax memory and there are no faxes in memory. User guide gives no other help! Is there way to reset....turning off and/or unplugging does not help.

  • Anonymous Mar 12, 2014

    I changed the ink cartridge and the screen says unable to clean see trouble shooting

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6 Answers

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  • Master
  • 832 Answers

The waistinktank has to be replaced. DO NOT only reset the code but change the waistinktank! Otherwise ink will flow into the machine and will cause serious damages!!!!!!!! See link how to do that: http://www.fixya.com/support/t202485-cleaning

Posted on Oct 05, 2007

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  • 1 Answer

I have replaced yellow ink cartridge..... It worked partially.....sometimes printer is still displaying.... unable to print.....

Posted on Oct 25, 2008

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It's a problem with one ofthe ink cartridges. Usually the seal is broken allowing air to flow in. The printer recognizes this and doesn't allow printing to commence to avoid damaging the printhead. Replacing the ink cartridges resolved this issue for me.

Posted on Apr 14, 2008

It's a problem with one ofthe ink cartridges. Usually the seal is broken allowing air to flow in. The printer recognizes this and doesn't allow printing to commence to avoid damaging the printhead. Replacing the ink cartridges resolved this issue for me.

Posted on Apr 14, 2008

I have printer DCP 115C that is experiencing the same unable to cleans problem. any suggestion ?

Posted on Jan 13, 2008

I have a DCP-340CW that is experiencing the same 'unable to print' problem. Any suggestions before I hit it with a hammer??

Posted on Oct 06, 2007

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Posted on Jan 02, 2017

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1 Answer

Hi I have Brother dcp 350 printer. I have the error 46 unable to print/clean i cant get the printer back to normal functions. I have change the inks (all) and I am still get the same error message 46....


The messages unable to print, unable to clean, unable 36, error 46 and error 32 are all print head errors.

1. Remove all the ink cartridges from the machine
2. Clean the contacts on the cartridges as well as inside the machine itself with a small amount of warm water or alcohol on a cotton swab until no ink comes off on the swab.

Note: if any of the other cartridges are low, empty, leaking or bulging replace them

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