Roller brush on vacuum will not turn

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first let's focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

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I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

what is the model number? is the motor running? it the brush under it turning? is there a broken belt? Is the cannister or bag full? let me know these things...thanks

it sound like the belt may be broken or knocked off

That's because you got something caught in the brush and it tore the belt (likely) or slipped off the drive portion of the motor (unlikely).
If you look at the bottom where the brush is, there are a bunch of screws to remove the bottom cover usually and can access the belt and motor to run the brush. \
belts are usually 5 to 10.00 get a pack of 2 if possible and don't do heavy rugs or get material caught in the brush lest it will happen again.. typically you can find vacuums in the trash and remove their belts, usually is only 2 or 3 types of belts so get one for free perhaps from trash.

Check to see if there is a reset button on the head. This protects the machine for times like you described. When something jms up the reset button will turn ofdf th machine. Simply push the reset. Hope this helps, Chris

You will need to pull the roller out and clean it. I think some of the strings are tangle up at the end of this roller. (Most rollers will come apart at the end for cleaning.) Make sure that the strings are not tangle up on the belt pulley as well. I hope this will help you.

have you checked the belt? it could have snapped when you caught the fringe. also if it has a separate brushroll motor there should be a reset that probably tripped out.

Normally the belts should last longer than 10 uses, but if the roller brush catches something like a rug fringe it can cause the belt to slip off or even stretch to the point it won't turn the brush. In case you need a new belt here is a link and here is also a link to the manual. Hope it helps!

Hoover Mach5 Belt

Mach5 Manual

You need to shut the brush roll off. It is ruining your rugs, the dyson has a very aggressive roller and can hurt some types of rugs and carpets.

check the belt and what got stuck in it