Question about HP Photosmart 2575 All-In-One InkJet Printer

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Ink cartridge problem

When i turn on the printer the screen put ink cartridge problem remove and check color cartridge,but i never used the color cartridge it still full, i removed the cartridge out i clean it but i still have the same problem ,i see on the cartridge a date 23/08/2007 i dont know what that mean please help me

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Re: ink cartridge problem

Looks like an expiration date, the inks do have a shelf life, depends on how long ago you bouhgt it, may have to be replaced

Posted on Oct 11, 2007

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turn on printer and try this
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Dell 922 won't print black ink... only uses color cartridge... I can't find selection to use black ink only. The checkbox for print black n white for color is grayed out... Cartridge levels show black ink...

Perhaps the printer does not recognize that a mono/black cartridge is installed. Remove the mono cartridge and check to see that tape is removed then re-seat firmly. Unplug the printer from wall power to reset. Then try again.

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Carriage cycles normally but no ink on paper.(Stylus color 880)

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Hp officejet 5510 remove and check black cartridge message and i replaced the black to new one.

Hi Shaharz !

As per the information you have provided, I understand that you are receiving an error "Remove and check black ink cartridge" on the All-In-One display screen. If yes, perform the below steps.

Let me provide you the cause of the issue. The most cause of the issue is that if you are using refilled, re manufacture ink cartridges, cartridge is not fitting properly, wrong cartridge no. However, perform the below steps to resolve the issue.

1. Remove the print cartridges from the printer.
2. Clean the print cartridges using the lint free cloth both the cartridges heads as well as inside the printer.
3.Follow the steps below to power cycle your all-in-one:

a. Verify that the unit is switched on. Disconnect power cable from All-in-One and also from wall outlet.
b. Wait 30 seconds.
c. Plug in the power cable to All-in-One and also to wall outlet.

4. Insert only the black ink cartridge first and check the message on the printer.

If the issue is with the black ink cartridge then the same message will be appears on the printer. If not it will prompt you to insert the color ink cartridge.

Do the same procedure with the color ink cartridge.

If the issue persist, then it shows that the issue is with the black ink cartridge. check the expiry date of the print cartridges and try to replace it.

I believe the issue is with the printer itself. However, the printer using the HP 56 and 57 ink cartridges.

As you have mentioned that you have already replaced the black ink cartridge. Then it confirms that the issue is with the printer. However, you can try resetting of the printer to its default settings and check for the issue.

To reset the printer, perform the below steps.

A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

The printer might be turned off after performing the above steps, so no need to worry about that.

Then turn on the printer and check for the result.

Hope this will helps you a lot!!!

With Regards

Jun 27, 2009 | HP Officejet 6310 All-In-One InkJet...

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yes you need to install all cartridge before printing any page ...I have also this model...but u need to install all 4 cartdge. before printing any page wheather color or blacknwhite..

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1 Answer

Full black ink cartridge - but says there is no black ink

To run a nozzle clean, perform the following steps:
  1. Verify the All-In-One Printer 924 is powered on and connected to a computer.
  2. Verify that the paper support (input tray) has clean, plain white paper loaded.
  3. Press the Menu button.
  4. Press the Down button until Mode: Maintenance appears on the LCD screen.
  5. Press the Menu button.
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  6. Press the Down button until Clean Cartridges appears on the LCD screen.
  7. Press the Start button.
    The AIO 924 prints the cleaning page. This process cleans the ink cartridges and resolves many print quality issues.

Wicking the cartridges and cleaning the contacts on the back of the cartridge should be performed if the nozzle clean was performed and the quality was not satisfactory.
Wicking the Cartridge
  1. Ensure the printer is powered on.
  2. Lift the scanner unit.
  3. Open the cartridge latches and remove the cartridges from the carrier
  4. Take a clean, damp cloth and wipe the nozzle of the print cartridge from front to back

Cleaning the Contacts
  1. Turn the cartridge so that you are looking at the contacts on the back side of the cartridge
  2. Using a clean dry cloth, wipe the contacts in the direction, so that no dust or other contaminants are visible.
  3. Clean the contact inside the printer with the dry cloth used to clean the cartridge contacts.
  4. Replace the cartridges in the carrier and close the scanner unit.
  5. Print the document again.
  6. If the print quality does not improve, repeat the steps for cleaning the nozzles and contacts up to two more times as needed.
Verify the Ink Cartridges Are Installed in the Proper Slot
  1. Remove the ink cartridges from the printer.
  2. Read the label on the side of both cartridges to identify which is color and which is black.
  3. Install the black cartridge in the slot on the left and the color cartridge in the slot on the right
  4. Close the ink cartridge lids and make sure they lock in place.
I hope it helps!!!

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Hi ,

As per the information provided by you it seems to be a hardware issue however u cvan try these steps .

Steps >

Take out the ink cartridges from the printer > without turning off the printer unplug the power cord > press # and 6 key together , now without releasing the keys plug in the power cord .

keep on holding the keys down until the machine turns off automatically .

after the unit turns on again it would do the allignment give a msg for insert ink cartridges . insert the cartridges at that time . and see how it works out .


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